Terms And Conditions
Please read these terms and conditions carefully before using the services of Energy4
- Energy4 assists customers, on their request, by comparing the market and locating the best tariffs, prices and contract solutions available for each specific customer utility requirements
This Agreement is made between you the customer (“Customer”) and Energy4, VAT No. GB153894283, Company No 08360090 registered in the UK having its registered office at 694 Yarm Road, Eaglescliffe, Stockton-On-Tees, TS160RN (‘’Energy4.co.uk);
In this Agreement, unless the context otherwise requires:
- For these terms and conditions set, the reference of “Energy4.co.uk”
- “Energy4.co.uk” website covers the interests of the call-centre and business services
- “AUDDIS” means The Automated Direct Debit Instruction Service allows Direct Debit Instructions (DDIs) to be electronically transferred between originators and paying banks
- “Audit” means an evaluation of the systems, processes and controls in place that monitor compliance to this code
- “Breach” means the system, process or control that fails to meet the requirements of this code
- “Business Protection Regulations” means the Business Protection from Misleading Marketing Regulations 2008 and subsequent variations which prohibit businesses from advertising products in a way that misleads traders and sets out conditions under which comparative advertising, to consumers and business is permitted
- “Contract” is an agreement having a lawful object entered into voluntarily by “you” the customer, and “us” Energy4.co.uk, to create legal obligations between them
- The elements of a contract are “offer” and “acceptance” by “competent persons” having legal capacity who exchange “consideration” to create “mutuality of obligation”
- “Customer”, “You”, “Your” & “Yourselves” refers to the user, a viewer of our website, who is employed by a registered business, which also includes your employees, your agents and any other entity on behalf of whom you use this web site (collectively, “you”), are required to accept the terms and conditions of use set forth herein if you wish to use this website
- “Customer”, “You” & “Your” must be an “Authorised Signatory” who is contacting ‘us’ Energy4.co.uk, too query, request, to contact-us, requesting call-back, requesting a quote through ‘quote-us’ or requesting a renewal contract request date
- “Verbal Contract” means an agreement that is spoken using telephone on a fixed land-line between Energy4.co.uk and customer and recorded (i.e. telephone conversation) and is legally binding
- “Internet” means the global data network comprising interconnected networks using the TCP/IP (“Transmission Control Protocol/Internet Protocol”);
- “Law” means any law, statute or regulation, guideline or code of conduct (whether or not having the force of law) in any jurisdiction to which Energy4.co.uk or the Customer is from time to time subject
- “MPAN” is the Meter Point Administration Number, which is the unique identifying number of the Electricity meter at your property, also known as MPAN, Supply Number or S-Number, is a 21-digit reference
- “MPRN” is the Meter Point Reference Number, which is the unique identifying number of the Gas meter at your property. It is usually a 6 to 10-digit number, sometimes referred to as an “M” number, and can be found on your gas bill (generally on the back of the bill)
- “Letter of authority” refers also to the term “LOA”. Energy4.co.uk requires the use of a document “Letter of authority” that which gives authority from “you” the “customer” to Energy4.co.uk to act on ‘your’ behalf and speak to your current utility suppliers
The “Letter of authority” will be sent to your business as an “Electronic Contract”, via EMAIL or FAX. The “Letter of authority” (LOA) must be ‘signed’ and ‘dated’ by “you” an ‘authorised signatory’ of your business and returned to ‘us’ Energy4.co.uk, either as an “Emailed Contract” via EMAIL – http://www.tpicodeofpractice.co.uk/the-code-of-practice OR “Faxed Contract” via FAX (+44 1642 782258).
- “Authorised Signatory” refers to Office Manager, Operations Manager and Company Director, who is a current employee of ‘your’ registered business or a Managing agent, who all must be authorised to agree, sign and date the “Electronic Contract” sent by Energy4.co.uk
- ‘Our’, ‘Us’ or ‘We’ refers to the owner of the website, “Energy4.co.uk” & “Energy 4”, whose contact details can be found on our contact page
- “Service” refers to the call-centre and business services provided by Energy4.co.uk, website owned by Energy 4, whereby the Customer may obtain impartial information on the Suppliers services and products they offer and potentially transact with the Suppliers for the provision of those services and/or products
- “Supplier”, “Utility Supplier” or “Utility” refers to any supplier of services, products and/or goods selected by Energy4.co.uk from time to time and who is listed on Energy4.co.uk website. currently these suppliers provide Electricity and Gas Utility Services. Clients can request ‘suppliers’ who provide renewable sources of electricity
- “Code Manager” means the Independent party who administrates, supervises and manages the day-to-day running of the code, currently the Managing Director
- “Commission” means the payment made to Energy4.co.uk by the supplier a contract has been agreed with, either in the form of a one-off payment or uplift on price
- “Complaint” is defined as “any expression of dissatisfaction” by a customer towards the Energy4.co.uk or activities by a Energy4.co.uk
- “Escalation process” is defined as when a “Complaint” is not resolved
- “Contract submission” means the process where a supply contract is presented by Energy4.co.uk on behalf of their customer to a supplier
- “Corporate customer” means any business falling outside OFGEM’s “Micro Enterprise” definition
- “Customer” means the TPI’s client and suppliers end user is referred to as the customer
- “Customer Contract” means the agreement between a TPI and their customer to provide them with their services
- “Data Protection Act 1998” refers to all data and information, which we will receive, will be processed fairly and lawfully and may not be processed unless our data controller can satisfy one of the conditions for processing set out in the Act; Data we obtain is only for specified and lawful purposes, Data we receive will be adequate, relevant and not excessive, Data will be accurate and, where necessary, kept up to date. Data will not be kept longer than is necessary for the purposes for which it is processed as per “Document retention policy”. Data will be processed in accordance with the rights of the data subject under the Act and appropriate technical and organisational measures will be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data
- “Data Protection Act 1998 Training”, Energy4.co.uk will provide essential training on data sharing with our staff who are likely to make significant decisions about data sharing or have access to shared data. The nature of the training will cover data protection, security and legal obligations of staff and employment law
- “Data controller” means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are not to be, processed
- “Document retention policy” means a set of requirements that a company follows to determine how long it should keep records.
- “Documents” refers to completed Letter of Authority, Latest Copy of Utility Invoice, Latest Meter Reading(s) and Meter Number(s)
- “The Privacy and Electronic Communications (EC Directive) Regulations” means the regulations which implement the Directive of the European Parliament concerning the processing of personal data and the protection of privacy in the electronic communications sector
- “Electronic Contract” refers to the “letter of authority” that has been provided to the customer via EMAIL from either an employee of Energy 4, http://www.tpicodeofpractice.co.uk/the-code-of-practice or FAX (+44 1642 782258)
- “Emailed Contract” refers to the “Electronic Contract”, that has been E-MAILED to the ‘you’ the ‘customer’, has been printed on paper, signed, dated, rescanned and E-MAILED by the customer to Energy4.co.uk from either an employee of Energy 4 or http://www.tpicodeofpractice.co.uk/the-code-of-practice
- “Faxed Contract” refers to the “Electronic Contract”, that has been FAXED to ‘you’ the ‘customer’, printed via ‘your’ FAX MACHINE to paper, signed, dated and REFAXED by the customers to Energy4.co.uk – FAX (+44 1642 782258)
- “Employment law” means a body of legislations that governs the relationship between employer and employees
- ” Escalation process” means the process of informing the Code Manager of a complaint that has not been resolved between the TPI and their customer within the set time line.
- “Independent Code Panel” means a panel of independent professionals who are responsible for confirming final sanction decisions and taking an overview of the Code
- “Information commissioner’s office (ICO)” is the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals, under “The Privacy and Electronic Communications (EC Directive) Regulations”
- “Energy4.co.uk” website & “Energy 4” are registered with the Information commissioner’s office (ICO) (ZA019665), due to our business collecting information from customers, which includes identifying the ‘customer’, the ‘authorised signatory’, the current supplier, authenticity of the meter readings and the meter number.
- “Mail Preference Services” means a central opt-out register where customers can register their wish not to receive unsolicited mail.
- “Corporate Telephone Preference Service (CTPS)” defines a central opt out register where corporate customers can register their wish not to receive unsolicited sales and marketing telephone calls to either all their organisation’s telephone numbers, or to certain numbers. It is a legal requirement that companies do not make such calls to numbers registered on the CTPS
- “Main terms” means the key components of a “paper contract” or “electronic contract” which must be presented by Energy4.co.uk to the customer before the customer enters into a legally binding contract, also known as the “Principal terms”
- “Managing agent” means a person or organisation who act on behalf of a property owner and who will use Energy4.co.uk to procure their supply contracts
- “Marketing consent” means the capture of customer’s preferences whether they wish to receive marketing information from Energy4.co.uk to keep the customer aware and informed of your electricity and gas price options, by providing a FREE ACCOUNT VALIDATION REPORT close to your supplier notice period.
- “Ministry of Justice” which took over the duties of the previous department of constitutional affairs and parts of the Home Office in May 2007. “Micro-business” has the meaning given to “relevant consumer” (in respect of premises other than domestic premises) in article 2(1) of The Gas and Electricity Regulated Providers (Redress Scheme) Order 2008
- “Microbusiness” a customer is classified as ‘Microbusiness’ if it meets one of the following criteria; Either Gas usage fewer than 293,000 kWh per year, Electricity usage fewer than 100,000 kWh per year, Business Employer Size is fewer than 10 employees (or FTE equivalent) and their annual turnover or balance sheet is not greater than €2 million. This definition applies to customers, not sites, and it therefore focuses on the total value of a customer’s contract, rather than an individual site’s characteristics. A customer is classified as Microbusiness if they meet one of the conditions above.
- “Corporate customer” means any business falling outside OFGEM’s “Micro Enterprise” definition.
- “Code of Practice” refers to the E-ON Code of practice, titled; Third party intermediary (TPI) Code of Practice for micro-businesses. What is the TPI Code of Practice? This can be located on E-ON website; http://www.tpicodeofpractice.co.uk/the-code-of-practice/
Energy4.co.uk agrees to the E-ON Code of practice and agrees that the “Independent Code Panel” can make alterations, which Energy4.co.uk will agree too, with altering business models and practices when required.
- “Ofgem” defines the Office of Gas and Electricity Market “Regulatory body” that regulates the electricity and gas markets in Great Britain
- “Standards of conduct” and “SOC”, refers to new legislation by “Ofgem”. Link to website: http://www.tpicodeofpractice.co.uk/the-code-of-practice,
Article “2. Standards of Conduct”. The standards of conduct came into force on Monday, 26 August 2013, into the United Kingdom (GB) law and legislation. They require suppliers and any organisations that represent them, such as brokers or third-party intermediaries, to ensure that each domestic customer is treated fairly. They cover three broad areas:
- Suppliers must behave and carry out any actions in a fair, honest, transparent, appropriate and professional manner.
- Suppliers must provide information (whether in writing or orally) which is;
- Complete, accurate and not misleading (in terms of the information provided or omitted);
- Communicated in plain and intelligible language;
- Relates to products or services that are appropriate to the customer to whom it is directed; and
- Fair both in terms of its content and in terms of how it is presented (with more important information being given appropriate prominence).
- The supplier must; make it easy for the consumer to contact them;
- Act promptly and courteously to put things right when they make a mistake; and
- Otherwise ensure that customer service arrangements and processes are complete, thorough, fit for purpose and transparent.
Energy4.co.uk agree to the “Standards of conduct”, covering the overarching standards that suppliers and their representatives are to take all reasonable steps to adhere to in the domestic and small business retail markets.
- “Paper Contract” means an agreement made on a printed document that has been signed by both TPI and the customer and is legally binding
- “Regulatory bodies” and “Regulatory body” means the public authorities or government agencies that are responsible for exercising autonomous authority within the Energy market, e.g. Ofgem, the Office of Fair Trading, etc.,
- “Rejections” means a supply contract submitted to a supplier that is not compliant with the supplier’s requirements and therefore returned to Foruthcourt.co.uk
- “Service level agreements (SLA)” means timescales for processes agreed between the TPI and their stakeholders, for example suppliers and the Code Manager
- “SME” means Small and Medium Enterprises
- “Supply license condition” means the licence condition in gas and electricity supply licences which regulate the sales and renewals of micro business energy contracts as per the Gas and Electricity Markets Authority (GEMA).
- “Gas and Electricity Markets Authority” and “(GEMA)” is the government regulator for the electricity and downstream natural gas markets in Great Britain and has GEMA Authority’s powers. It was formed by the merger of the Office of Electricity Regulation (OFFER) and Office of Gas Supply (Ofgas), and is supported by The Office of Gas and Electricity Markets (Ofgem)
- “GEMA Authority’s powers” are the Authority’s powers and duties largely provided for in statute (such as the Gas Act 1986, the Electricity Act 1989, the Utilities Act 2000, the Competition Act 1998, the Enterprise Act 2002 and the Energy Act 2004,  the Energy Act 2008, the Energy Act 2010) and the European Community legislation. Duties and functions concerning gas are set out in the Gas Act and those relating to electricity are set out in the Electricity Act
- “Supply contract” means a legal and binding contract between Energy4.co.uk customer and a supplier for the supply of gas and/or electricity to business premises
- “Telephone Preference Services” means a central opt-out register where customers can register their wish not to receive unsolicited calls
- “Third Parties” means another person or company working on behalf of the Energy4.co.uk, such as sub-brokers and aggregators, to sell supplier products
- Conditions of use
You, which also includes your employees, your agents and any other entity on behalf of whom you use this web site (collectively, “you”), that you are authorised to accept all terms and conditions of use set forth on behalf of your employer, herein if you wish to use this website, call-centre, business of “Energy4.co.uk”
All amendments to these terms will be posted on-line. Continued use of the Service or the Energy4.co.uk website will be deemed to constitute acceptance of the new terms and conditions
“Energy4.co.uk” reserves the right to change these terms and conditions, at any time, from time to time, and the terms and conditions apply to all persons who visit our web site at any time
If you do not accept and/or disagree with any part of these terms and conditions, please do not use our website, download any materials, use the call-centre or business of Energy4.co.uk
- Limited license
All intellectual property rights (including all copyright, patents, trademarks, service marks, trade names, designs (including the “look and feel” and other visual or non-literal elements) whether registered or unregistered) in the “Energy4.co.uk” website, information and content on the “Energy4.co.uk” website and database operated by “Energy4.co.uk” shall remain the property of “Energy4.co.uk” and the Customer shall not obtain, and shall not attempt to obtain any title to any such intellectual property rights. Unless otherwise stated and we hereby reserve all rights to these works
All contents on this web site are protected by copyright, except as specifically permitted herein, no portion of the information on this website may be reproduced in any form, or by any means, without prior written permission from Energy4.co.uk. Except as set forth in a written agreement between you and Energy4.co.uk, visitors or users are not permitted to modify, distribute, publish, transmit or create derivative works of any material found on this website for any private, public or commercial purpose
Energy4.co.uk will only authorise those who use this site to copy materials on this web site solely for their own private use. No other use of the contents of this website is authorised or permitted. in connection with any use of the contents of this web site, you agree to maintain the copyright notice of Energy4.co.uk with respect to any content you reproduce and to add a permission notice with the copyright notice (i.e. – used with permission). The limited license of use set forth in this Section will terminate automatically without notice if you breach any of the terms or conditions set forth herein.
- The trademarks and logos displayed on this website are the property of Energy4.co.uk or other third parties. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website
- Users of this web site are not authorised or permitted to use these Marks without the prior written permission of Energy4.co.uk
- Compliance with laws
use of, and access to, this web site and its contents are subject to all applicable UK and international laws. You expressly agree to comply with all applicable laws in connection with your use of and access to information on this web site. All Energy4.co.uk services are commercial in nature. Unauthorised use of this website may give rise to a claim for damages and/or criminal prosecution
- MAIN-TEL (NE) Ltd Referrals
Energy4.co.uk currently operates a referral scheme with MAIN-TEL (NE) Ltd which provides telecommunication services from British Telecom (BT PLC) to businesses, but not domestic dwellings.
The referral scheme refers to Energy4.co.uk via telephone asking new, current and old customers if they would like to be referred to MAIN-TEL (NE) Ltd. If the customer agrees via telephone, the customers details are passed to MAIN-TEL (NE) Ltd.
Energy4.co.uk does not and will not accept any responsibility and liability for any customer who is referred to MAIN-TEL (NE) Ltd, takes on their services and incidents occur where loss or damage to the customer’s business (commercial, financial, data and profits)
These losses and damages to the referral customer’s business, both commercial and financial, including without limitation, indirect or consequential loss or damage to the customer’s business (commercial, financial, data and profits), or any loss or damage to the customer’s business (commercial, financial, data and profits) whatsoever arising, indirect or secondary consequence of any act or omission of Energy4, whether such damages were reasonably foreseeable or actually foreseen
In respect to claims of death or personal injury arising from MAIN-TEL (NE) Ltd negligence, in no event the Energy4.co.uk be liable of any damages that are an indirect or secondary consequence of any act or omission of the Energy4.co.uk, where such damage were reasonably foreseeable or actually foreseen
Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website
Energy4.co.uk has professional liability insurance that covers negligent referral claims
- Limitation of liability
In no event will Energy4.co.uk be liable for any indirect, special, consequential or incidental damages, including, without limitation lost profits or revenues, costs of replacement goods, loss or damage to data arising out of the use or inability to use this web site or any Energy4.co.uk product or service, damages resulting from use or reliance on the information set forth on this web site, even if Energy4.co.uk or its suppliers have been advised of the possibility of such damages
- Website Layout & Website Business Application Forms
Energy4.co.uk website layout complies with all laws and legislation; the Website Layout complies with Business Protection from Misleading Marketing Regulations 2008 (Business Protection Regulations)
As per our website our Website Business Application Forms, by providing information and data you the customer agree for ourselves Energy4.co.uk to contact you via telephone, email or post. All information and data discussed via telephone, email or post will be private and confidential and must not be disclosed to parties outside of your business as per Clause 12
- Telecommunication and Email Usage
10.1 Telephone Communication with Energy4.co.uk
Energy4.co.uk can be contacted via telephone: +44 1642 888814, +44 1642 888816 and FAX (+44 1642 782258)
As per Regulation of Investigatory Powers Act 2000 (“RIPA”), Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 (“LBP Regulations”), Data Protection Act 1998, Telecommunications (Data Protection and Privacy) Regulations 1999 and Human Rights Act 1998
As per Telecommunications (Lawful Business Practice)(Interception of Communications) Regulations 2000 (“LBP Regulations”), our business Energy4.co.uk can record and monitor all telephone email communication between ‘you’ the customer, the ‘supplier’ and ‘ourselves’ for training, quality, security purposes and business transactions of either continuation with ‘your’ present ‘supplier’ under a new contract or a new ‘supplier’ with a new contract, that we Energy4.co.uk comply with regulatory procedures, business quality standards, targets are being met and that in the interest in preventing and detecting crime and in the interest of the Ministry Of Justice. Please contact OFCOM for further clarity and changes to laws and legislation as per the following website www.ofcom.org.uk
As per Regulation of Investigatory Powers Act 2000 (“RIPA”) and Data Protection Act 1998, Energy4.co.uk not release any of this information to third parties
10.2 Email Communication with Energy4.co.uk
Energy4.co.uk can be contacted via email; “Contact us” – email@example.com
As per the laws and legislation, Regulation of Investigatory Powers Act 2000 (“RIPA”), Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 (“LBP Regulations”), Data Protection Act 1998, Telecommunications (Data Protection and Privacy) Regulations 1999 and Human Rights Act 1998
As per Telecommunications (Lawful Business Practice)(Interception of Communications) Regulations 2000 (“LBP Regulations”), our business Energy4.co.uk can record and monitor all email communication between ‘you’ the customer, the ‘supplier’ and ‘ourselves’ for training, quality, security purposes and business transactions of either continuation with ‘your’ present ‘supplier’ under a new contract or a new ‘supplier’ with a new contract, that we Energy4.co.uk comply with regulatory procedures, business quality standards, targets are being met and that in the interest in preventing and detecting crime and in the interest of the Ministry Of Justice, which took over the duties of the previous department of constitutional affairs and parts of the Home Office in May 2007. Please contact OFCOM for further clarity and changes to laws and legislation as per the following website www.ofcom.org.uk
As per Regulation of Investigatory Powers Act 2000 (“RIPA”) and Data Protection Act 1998, Energy4.co.uk not release any of this information to third parties
- Audit Process of Energy4.co.uk
For Energy4.co.uk to maintain business quality, an “Audit” or “Auditing” is a business requirement. If “you” and ‘your’ business decide to use ‘Energy4.co.uk” services, on successful completion as a new customer, a member of our business administration team will contact you via telephone to discuss the level of services you have received
- ACCOUNT VALIDATION REPORT
Energy4.co.uk follows the following procedures with every potential business customer who requests a FREE ACCOUNT VALIDATION REPORT
As part of ‘our’ Service Level Agreement (SLA), Energy4.co.uk will follow the following “Steps” as per our “Audit” process
PLEASE NOTE: “You” the business owner must understand that your business can only apply for a NEW UTILITY CONTRACT if you are within your TERMINATION NOTICE TIME as per your original Utility Supply CONTRACT END DATE
12.1 For the FREE ACCOUNT VALIDATION REPORT to be obtained, the following is required
12.1.1 “We” Energy4 will provide “you” the customer with a Letter of Authority (LOA)
12.1.2 “You” the customer must Signature and Date the LOA
12.1.3 “You” the customer must be Commercially and Legally allowed, by your Business to Signature and Date the LOA
12.1.4 “You” the customer must Return the Signed and Dated the LOA, either by: EMAIL: firstname.lastname@example.org OR FAX (+44 1642 782258)
12.1.5 The Return of the Signed and Dated the LOA, will allow Energy4 to obtain from your CURRENT GAS AND/OR ELECTRICITY UTILITY SUPPLIER:
184.108.40.206 Current Utility Supplier Business Information
12.15.2 Your Current Utility Contract End Date & Renewal Information
220.127.116.11 Your Current Utility Consumption
18.104.22.168 Your Current Utility Account Situation (Outstanding Debts, etc.,)
22.214.171.124 Your Latest Meter Reading(s)
126.96.36.199 Your Current Meter Number(s)
188.8.131.52 Your Current CREDIT HISTORY & DEBTS owed to Utility providers
12.2 ISSUING FREE ACCOUNT VALIDATION REPORT
12.2.1 REPORT IS PRESENTED in the ORDER of SAVINGS, NOT SUPPLIERS
12.2.2 ALL UTILITY PRICES will include: Tariffs, Contract, All Competitive Supplier Prices, Climate Change Levy (CCL), VAT, Hidden and Indirect Costs
12.2.3 Energy4 will NOT ask “Your” Business for payment for Energy4 services
12.2.4 The UTILITY ELECTRICITY AND/OR GAS PROVIDER which “Your” business SELECTS will NOT contact your business on Energy4 behalf for TRANSFER COSTS. If this does occur, please contact us immediately – EMAIL: email@example.com OR FAX (+44 1642 782258) providing all relevant information and we will contact OFGEM directly
12.2.5 Energy4 SERVICES are covered by the FINDERS FEE that the UTILITY ELECTRICITY AND/OR GAS PROVIDER which “Your” business selects
THIS FOLLOWING CLAUSE 12 IS currently UNDER review AND WILL BE CHANGED SHORTLY ACCORDING TO CHANGES WITH LEGISLATION relating to: Office of Fair Trading, Ofgem & Citizens Advice Bureau. review THIS DOCUMENT FOR FUTURE CHANGES
- FURTHER READING FOR BUSINESS ON UTILITY GAS AND ELECTRICITY SUPPLIERS
13.1 Office of Fair Trading
Please review ALL information provided by Office of Fair Trading to understanding how the Utility Energy market operates
13.2 OfGem – Right of Business Consumers
Please review ALL information provided by OFGEM to understanding how the Utility Energy market operates
http://www.tpicodeofpractice.co.uk/the-code-of-practice, Switching your energy supplier, http://www.tpicodeofpractice.co.uk/the-code-of-practice, http://www.tpicodeofpractice.co.uk/the-code-of-practice, http://www.tpicodeofpractice.co.uk/the-code-of-practice, http://www.tpicodeofpractice.co.uk/the-code-of-practice & Videos, factsheets and updates
13.3 Citizen Advice Bureau
Please review ALL information provided by Citizen Advice Bureau to understanding how the Utility Energy market operates
LINK: CONSUMER > ENERGY SUPPLY
- Links to other sites
You may find on our web site links to other internet sites and resources. These links are provided for your convenience to provide further information. You acknowledge and agree that Energy4.co.uk is not responsible for the availability of such external sites or resources, we do not have any control over these websites and do not imply a recommendation or endorse the views expressed within them and is not responsible or liable for any nature, content, availability, advertising, products or other materials on or available from such sites or resources
therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question
- Website Accessibility Statement
Energy4.co.uk is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability
We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines
This website endeavours to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0
This site has been built using code compliant with W3C standards for HTML and CSS. The site displays correctly in current browsers and using standards compliant HTML/CSS code means any future browsers will also display it correctly
Whilst the website Energy4.co.uk strives to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website
We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. In the meantime, should you experience any difficulty in accessing the Energy4.co.uk, please don’t hesitate to contact us
- NO PARTNERSHIP / AGENCY
Nothing in this Agreement shall be construed to create a joint venture, partnership or agency relationship between the Customer and Energy4.co.uk & Fourthcourt Ltd T/A Energy4 and neither party shall have the right or authority to incur any liability debt or cost or enter into any contracts or other arrangements in the name of or on behalf of the other
- GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of England and Wales and both parties hereby submit to the non-exclusive jurisdiction of the courts of England and Wales
- PROMOTIONAL PRIZE DRAW
19.1 TERMS & CONDITIONS FOR PROMOTIONAL PRIZE DRAW
As part of Energy4 growing campaign, we are providing Energy4 customers with the opportunity to win a fantastic hamper or Red-Letter Days vouchers.
Energy4 would like Energy4 customers to all take part in the promotional prize draw and look forward to our Customers recommended our services to other businesses, because our business is your business
These terms and conditions refer to prize draws brought to you by Fourthcourt Ltd T/A Energy4, 694 Yarm Road, Eaglescliffe, STOCKTON-ON-TEES, Cleveland, TS16 0RN, (“Energy4”, “we”, “us”, “our”)
The customers mentioned within the terms and conditions of the promotional prize draw may be referred to as (“You”, “Energy4 Customers”, “Referring Customers” & “Referral Customers)
These terms and conditions should be read alongside, and are in addition to any specific terms which we have included in any promotion or message about that prize draw, for example by email, in any of our marketing material or online (“promotional material”). If there is any inconsistency between these terms and conditions and any promotional information, the website promotional information will prevail to the extent of such inconsistency
By entering a prize draw, you indicate your acceptance of the following terms:
You must be aged 18 or older to enter our prize draws and resident in the England or Wales. Employees of Fourthcourt Ltd T/A Energy4, or any organisation professionally involved in this promotion, or their close relatives, are not eligible to enter
Unless otherwise stated, the prize will be awarded to the business/organisation, not the individual making the submission. The winner is advised to check and is responsible for any tax implications which may arise as a result accepting a prize. Entrant may win more than one prize
All Energy4 Customers are eligible
All Energy4 Customers who recommend any businesses or charities that they deal with at the moment that would benefit Energy4 services and who mention how Energy4 was able to help save you money on the gas and electricity renewals
All Energy4 Customers whose recommended businesses or charities successfully create business for Energy4, will be added again to the promotion prize draw
The more businesses or charities Energy4 Customers recommend, the more entries those business or charities will be entered into the promotion prize draw
19.3 Promotion Prize Draw Entry Closing Deadline End Date
Deadline and closing for entry into Energy4 promotion prize draw are stated in the accompanying promotional material. The Deadline and closing date and time are 27th February 2015 @ 23:59PM. No entries after this date and time will be added to the promotion prize draw
19.4 Promotion Prize Draw Date
Unless Energy4 states otherwise, the winner(s) will be drawn at random and announced on 28th February 2015 @ 9:00AM, following the closing date
19.5 Promotion Prizes
Energy4 will notify the winner(s) as soon as possible that the draw has taken place. Energy4 does not accept Customers recommendations before the closing date which are fraudulent, incomplete, illegible or corrupted.
The Winner(s) cannot request cash or other payment alternatives offered by Energy4
No responsibility will be accepted by Energy4 incorrectly completed or lost referral forms.
These rules of the promotion prize are governed by English law and by entering this prize draw you submit to the exclusive jurisdiction of the courts of England.
The promotion prize(s) are stipulated in the accompanying promotional links https://www.energy4.co.uk/prize-draw/ from red letter days
All prizes are subject to availability
Energy4 reserves the right to replace the prize with an alternative product or colour of equal or higher value if necessary, at Energy4’s discretion
Energy4 in the unlikely event has difficulties in acquiring the advertised prize(s), Energy4 has the right to substitute the prize(s) with alternative(s) provided that any substitutions shall be of equal or greater value.
If you are a lucky winner, you cannot request an alternative prize or a cash alternative from Energy4
Prize draws and competitions are only open to residents of England and Wales aged 18 years or over
Winner(s) will be selected at random after the closing date and time 28th February 2015 @ 9:00AM by an independent judge from all entries received. The judge’s decision is final and no correspondence will be entered into.
Winner(s) will be notified by email or telephone (using the details provided at entry) within 6 weeks of the closing date. Following such notification, the winner will be required to send the Energy4 full details of their postal address to which the Prize will be delivered (if applicable).
If Energy4 cannot: (I) contact the Winner (via the details provided at the date of entry) within a reasonable period of time (to be established at the Promoter’s sole discretion); or (ii) the winner does not return details of its postal address to the Promoter via email or post within 30 days of notification that they have won the Prize, the winner forfeits the prize being awarded.
For any forfeits, Energy4 reserves the right to randomly select a re-draw until a winner on these terms is found
Please allow 28 days for delivery of the Prize. The Promoter accepts no responsibility for the Prize being lost, damaged or delayed in the post.
19.6 Promotion Prize Draws
The judge’s decision is final and no correspondence will be entered into.
If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
Although we will try our best to make sure that prize draws run smoothly, we reserve the right to cancel a prize draw at any time if relevant circumstances arise outside our control. We shall not be liable to you should you suffer any loss or damage by entering a prize draw, provided that nothing in these rules shall exclude or limit our liability in respect of personal injury or death caused by our negligence, or for fraud.
19.7 Promotion Prize Draws Information Data Protection
The promoter and data controller are Energy4, 694 Yarm Road, Eaglescliffe, STOCKTON-ON-TEES, Cleveland, TS16 0RN
19.8 Promotion Prize Draws Advertisement
By submitting an entry for the Promotion Prize Draws, you agree to co-operate with Energy4 for publicity purposes free of charge, which may include the publication (including on the internet) of your business name, name and photograph in the announcement of the result to show transparency of the promotional prize draw
Unless otherwise stated, the promoter is and data controller is Energy4, 694 Yarm Road, Eaglescliffe, STOCKTON-ON-TEES, Cleveland, TS16 0RN.
A list of winners will be available to Energy4 customers six weeks after the closing date by sending a SAE to Promotion Prize Draw Results, Energy4, 694 Yarm Road, Eaglescliffe, STOCKTON-ON-TEES, Cleveland, TS16 0RN.
19.9 Promotion £500 Cheque Challenge
To qualify for the £500, Energy4 must see the current supplier’s renewal letter by fax or email. This will then be put on to a spreadsheet to show that we have clearly beat your renewal letter from the supplier’s energy prices. We will also do same if you use a current energy consultant / broker by placing their prices on our spreadsheet again beating their prices.
If you represent an SME that has switched energy tariffs with us before, or if this is the first time you have come across their service, it doesn’t matter as your business is eligible to take part in this promotion; which we think makes everyone a winner. Either you save tonnes of money for your organisation by lowering your commercial gas and electricity bills, or they give you £500 per fuel to spend as you wish. They vow to beat any initial renewal quote from your current business energy supplier.
What’s the Catch I Hear You Say?
We can assure you that there is no catch to this deal, it’s just another superb reason to switch your business energy with Energy4. They are so confident that their energy experts can beat the forecast annual cost of any 1, 2- or 3-year fixed energy initial renewal offer from your current supplier, that they are prepared to put our money where their mouth is, that way your business benefits either way! The deal does however exclude any other special offers being offered by energy suppliers, such as cashback promotions etc.
All you need to do if you wish to claim your cash, is send your competing initial renewal offer to them via email or post. You can read the terms and conditions in full below, but we think you will agree that there are no surprises, they will simply beat any initial renewal quote or give you serious cash.
Energy4 £500 Renewal Quote Challenge: Terms and Conditions
- Energy4 aim to beat the forecast annual cost of any 1, 2- or 3-year fixed electricity or gas initial renewal offer, based on your annual consumption which you provide to Energy4. Where we decide not to offer a lower priced plan, we’ll pay £500 per fuel, per site. The promotion is open to new and existing customers who are small or medium enterprises and excludes any other promotion offered by a competing supplier, e.g. cashback, promotions, discounts, vouchers, employer family offers from suppliers, and employers, and self-generating power supplies, etc.,
- Your energy tariff or fixed price contract must be in the renewal window. If Energy4 can’t beat the price, you tell Energy4 you would like to claim the £500 promotion
- Energy4 will need to see the competing initial renewal offer from your existing supplier, either by email or fax. The contract start date must be within 120 days of the date on the renewal letter or email
- Energy4 review their offer and the competing offer from your existing supplier using information you provide to us such as your annual consumption as well as any additional costs or charges you will pay in the competing offer over the contract period, e.g. distribution/transportation, VAT, Climate Change Levy (CCL) or CCL equivalent charge and government environmental charges or costs. If the competing offer is for a two- or three-year term, we’ll use the same annual consumption for each year
- The promotion is available to small and medium enterprises (Energy4) with less than 10 non-half hourly electricity or non-daily metered gas sites who use less than 1,000,000kWh of electricity or 1,500,000kWh of gas per year. Alternative offers through third party intermediaries are not eligible for this promotion. Any offer of a contract is subject to a credit check. If Energy4 cannot beat the renewal offer then Energy4 will send a £500 cheque made out to the business name within 28 days, following receipt of the written/email offer and of Energy4 declining to beat the offer from your existing supplier