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Terms And Conditions

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Terms And Conditions

Terms And Conditions

Terms and conditions, please read the following terms and conditions carefully before using the services of Energy4.

  • Energy4 assists customers, on their request, by comparing the market and locating the best tariffs, prices and contract solutions available for each specific customer utility requirements.
  1. PARTIES

This Agreement is made between you the customer (“Customer”) and Fourthcourt Ltd T/A Energy4  (‘’Energy4.co.uk). Registered in England under Companies House No. 08360090.

  1. CONTEXT

In this Agreement, unless the context otherwise requires:

  • For these terms and conditions set, the reference of “Energy4.co.uk”.
  • “Energy4.co.uk” website covers the interests of the call-centre and business services.
  • “AUDDIS” means The Automated Direct Debit Instruction Service allows Direct Debit Instructions (DDIs) to be electronically transferred between originators and paying banks.
  • “Audit” means an evaluation of the systems, processes and controls in place that monitor compliance to this code.
  • “Breach” means the system, process or control that fails to meet the requirements of this code.
  • “Business Protection Regulations” means the Business Protection from Misleading Marketing Regulations 2008 and subsequent variations which prohibit businesses from advertising products in a way that misleads traders and sets out conditions under which comparative advertising, to consumers and business is permitted.
  • “Contract” is an agreement having a lawful object entered into voluntarily by “you” the customer, and “us” Energy4.co.uk, to create legal obligations between them.
  • The elements of a contract are “offer” and “acceptance” by “competent persons” having legal capacity who exchange “consideration” to create “mutuality of obligation”.
  • “Customer”, “You”, “Your” & “Yourselves” refers to the user, a viewer of our website, who is employed by a registered business, which also includes your employees, your agents and any other entity on behalf of whom you use this web site (collectively, “you”), are required to accept the terms and conditions of use set forth herein if you wish to use this website.
  • “Customer”, “You” & “Your” must be an “Authorised Signatory” who is contacting ‘us’ Energy4.co.uk, too query, request, to contact-us, requesting call-back, requesting a quote through ‘quote-us’ or requesting a renewal contract request date.
  • “Verbal Contract” means an agreement that is spoken using telephone on a fixed land-line between Energy4.co.uk and customer and recorded (i.e. telephone conversation) and is legally binding.
  • “Internet” means the global data network comprising interconnected networks using the TCP/IP (“Transmission Control Protocol/Internet Protocol”);
  • “Law” means any law, statute or regulation, guideline or code of conduct (whether or not having the force of law) in any jurisdiction to which Energy4.co.uk or the Customer is from time to time subject.
  • “MPAN” is the Meter Point Administration Number, which is the unique identifying number of the Electricity meter at your property, also known as MPAN, Supply Number or S-Number, is a 21-digit reference.
  • “MPRN” is the Meter Point Reference Number, which is the unique identifying number of the Gas meter at your property. It is usually a 6 to 10-digit number, sometimes referred to as an “M” number, and can be found on your gas bill (generally on the back of the bill).
  • “Letter of authority” refers also to the term “LOA”.  Energy4.co.uk requires the use of a document “Letter of authority” that which gives authority from “you” the “customer” to Energy4.co.uk to act on ‘your’ behalf and speak to your current utility suppliers.

The “Letter of authority” will be sent to your business as an “Electronic Contract”, via EMAIL. The “Letter of authority” (LOA) must be ‘signed’ and ‘dated’ by “you” an ‘authorised signatory’ of your business and returned to ‘us’ Energy4.co.uk, either as an “Emailed Contract” via EMAIL

  • “Authorised Signatory” refers to Office ManagerOperations Manager and Company Director, who is a current employee of ‘your’ registered business or a Managing agent, who all must be authorised to agree, sign and date the “Electronic Contract” sent by Energy4.co.uk.
  • ‘Our’, ‘Us’ or ‘We’ refers to the owner of the website, “Energy4.co.uk” & “Energy 4”, whose contact details can be found on our contact page.
  • “Service” refers to the call-centre and business services provided by Energy4.co.uk, website owned by Energy 4, whereby the Customer may obtain impartial information on the Suppliers services and products they offer and potentially transact with the Suppliers for the provision of those services and/or products.
  • “Supplier”, “Utility Supplier” or “Utility” refers to any supplier of services, products and/or goods selected by Energy4.co.uk from time to time and who is listed on Energy4.co.uk website. currently these suppliers provide Electricity and Gas Utility Services. Clients can request ‘suppliers’ who provide renewable sources of electricity.
  • “Code Manager” means the Independent party who administrates, supervises and manages the day-to-day running of the code, currently the Managing Director.
  • “Commission” means the payment made to Energy4.co.uk by the supplier a contract has been agreed with, either in the form of a one-off payment or uplift on price.
  • “Complaint” is defined as “any expression of dissatisfaction” by a customer towards the Energy4.co.uk or activities by a Energy4.co.uk.
  • “Escalation process” is defined as when a “Complaint” is not resolved.
  • “Contract submission” means the process where a supply contract is presented by Energy4.co.uk on behalf of their customer to a supplier.
  • “Corporate customer” means any business falling outside OFGEM’s “Micro Enterprise” definition.
  • “Customer” means the TPI’s client and suppliers end user is referred to as the customer.
  • “Customer Contract” means the agreement between a TPI and their customer to provide them with their services.
  • “Data Protection Act 1998” refers to all data and information, which we will receive, will be processed fairly and lawfully and may not be processed unless our data controller can satisfy one of the conditions for processing set out in the Act; Data we obtain is only for specified and lawful purposes, Data we receive will be adequate, relevant and not excessive, Data will be accurate and, where necessary, kept up to date. Data will not be kept longer than is necessary for the purposes for which it is processed as per “Document retention policy”. Data will be processed in accordance with the rights of the data subject under the Act and appropriate technical and organisational measures will be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.
  • “Data Protection Act 1998 Training”, Energy4.co.uk will provide essential training on data sharing with our staff who are likely to make significant decisions about data sharing or have access to shared data. The nature of the training will cover data protection, security and legal obligations of staff and employment law.
  • “Data controller” means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are not to be, processed.
  • “Document retention policy” means a set of requirements that a company follows to determine how long it should keep records.
  • “Documents” refers to completed Letter of Authority, Latest Copy of Utility Invoice, Latest Meter Reading(s) and Meter Number(s).
  • “The Privacy and Electronic Communications (EC Directive) Regulations” means the regulations which implement the Directive of the European Parliament concerning the processing of personal data and the protection of privacy in the electronic communications sector.
  • “Electronic Contract” refers to the “letter of authority” that has been provided to the customer via EMAIL from either an employee of Energy 4
  • “Emailed Contract” refers to the “Electronic Contract”, that has been E-MAILED to the ‘you’ the ‘customer’, has been printed on paper, signed, dated, rescanned and E-MAILED by the customer to Energy4.co.uk from either an employee of Energy 4.
  • “Employment law” means a body of legislations that governs the relationship between employer and employees.
  • ” Escalation process” means the process of informing the Code Manager of a complaint that has not been resolved between the TPI and their customer within the set time line.
  • “Independent Code Panel” means a panel of independent professionals who are responsible for confirming final sanction decisions and taking an overview of the Code.
  • “Information commissioner’s office (ICO)” is the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals, under “The Privacy and Electronic Communications (EC Directive) Regulations”.
  • “Energy4.co.uk” website & “Energy 4” are registered with the Information commissioner’s office (ICO) (ZA019665), due to our business collecting information from customers, which includes identifying the ‘customer’, the ‘authorised signatory’, the current supplier, authenticity of the meter readings and the meter number.
  • “Mail Preference Services” means a central opt-out register where customers can register their wish not to receive unsolicited mail.
  • “Corporate Telephone Preference Service (CTPS)” defines a central opt out register where corporate customers can register their wish not to receive unsolicited sales and marketing telephone calls to either all their organisation’s telephone numbers, or to certain numbers. It is a legal requirement that companies do not make such calls to numbers registered on the CTPS.
  • “Main terms” means the key components of a “paper contract” or “electronic contract” which must be presented by Energy4.co.uk to the customer before the customer enters into a legally binding contract, also known as the “Principal terms”.
  • “Managing agent” means a person or organisation who act on behalf of a property owner and who will use Energy4.co.uk to procure their supply contracts.
  • “Marketing consent” means the capture of customer’s preferences whether they wish to receive marketing information from Energy4.co.uk to keep the customer aware and informed of your electricity and gas price options, by providing a ACCOUNT VALIDATION REPORT close to your supplier notice period.
  • “Ministry of Justice” which took over the duties of the previous department of constitutional affairs and parts of the Home Office in May 2007. “Micro-business” has the meaning given to “relevant consumer” (in respect of premises other than domestic premises) in article 2(1) of The Gas and Electricity Regulated Providers (Redress Scheme) Order 2008.
  • “Microbusiness” a customer is classified as ‘Microbusiness’ if it meets one of the following criteria; Either Gas usage fewer than 293,000 kWh per year, Electricity usage fewer than 100,000 kWh per year, Business Employer Size is fewer than 10 employees (or FTE equivalent) and their annual turnover or balance sheet is not greater than €2 million. This definition applies to customers, not sites, and it therefore focuses on the total value of a customer’s contract, rather than an individual site’s characteristics. A customer is classified as Microbusiness if they meet one of the conditions above.
  • “Corporate customer” means any business falling outside OFGEM’s “Micro Enterprise” definition.
  • “Code of Practice” refers to the E-ON Code of practice, titled; Third party intermediary (TPI) Code of Practice for micro-businesses. What is the TPI Code of Practice? This can be located on E-ON website; http://www.tpicodeofpractice.co.uk/the-code-of-practice/

Energy4.co.uk agrees to the E-ON Code of practice and agrees that the “Independent Code Panel” can make alterations, which Energy4.co.uk will agree too, with altering business models and practices when required.

  • “Ofgem” defines the Office of Gas and Electricity Market “Regulatory body” that regulates the electricity and gas markets in Great Britain.
  • “Standards of conduct” and “SOC”, refers to new legislation by “Ofgem”. Link to website: http://www.tpicodeofpractice.co.uk/the-code-of-practice.

Article “2. Standards of Conduct”. The standards of conduct came into force on Monday, 26 August 2013, into the United Kingdom (GB) law and legislation. They require suppliers and any organisations that represent them, such as brokers or third-party intermediaries, to ensure that each domestic customer is treated fairly. They cover three broad areas:

Behaviour:

  • Suppliers must behave and carry out any actions in a fair, honest, transparent, appropriate and professional manner.

Terms And Conditions

 

Information:

  • Suppliers must provide information (whether in writing or orally) which is;
    • Complete, accurate and not misleading (in terms of the information provided or omitted);
    • Communicated in plain and intelligible language;
    • Relates to products or services that are appropriate to the customer to whom it is directed; and
    • Fair both in terms of its content and in terms of how it is presented (with more important information being given appropriate prominence).

Terms And Conditions

Process:

  • The supplier must; make it easy for the consumer to contact them;
    • Act promptly and courteously to put things right when they make a mistake; and
    • Otherwise ensure that customer service arrangements and processes are complete, thorough, fit for purpose and transparent.

Terms And Conditions

Energy4.co.uk agree to the “Standards of conduct”, covering the overarching standards that suppliers and their representatives are to take all reasonable steps to adhere to in the domestic and small business retail markets.

  • “Paper Contract” means an agreement made on a printed document that has been signed by both TPI and the customer and is legally binding.
  • “Regulatory bodies” and “Regulatory body” means the public authorities or government agencies that are responsible for exercising autonomous authority within the Energy market, e.g. Ofgem, the Office of Fair Trading, etc.,
  • “Rejections” means a supply contract submitted to a supplier that is not compliant with the supplier’s requirements and therefore returned to Foruthcourt.co.uk.
  • “Service level agreements (SLA)” means timescales for processes agreed between the TPI and their stakeholders, for example suppliers and the Code Manager.
  • “SME” means Small and Medium Enterprises.
  • “Supply license condition” means the licence condition in gas and electricity supply licences which regulate the sales and renewals of micro business energy contracts as per the Gas and Electricity Markets Authority (GEMA).
  • “Gas and Electricity Markets Authority” and “(GEMA)” is the government regulator for the electricity and downstream natural gas markets in Great Britain and has GEMA Authority’s powers. It was formed by the merger of the Office of Electricity Regulation (OFFER) and Office of Gas Supply (Ofgas), and is supported by The Office of Gas and Electricity Markets (Ofgem).
  • “GEMA Authority’s powers” are the Authority’s powers and duties largely provided for in statute (such as the Gas Act 1986, the Electricity Act 1989, the Utilities Act 2000, the Competition Act 1998, the Enterprise Act 2002 and the Energy Act 2004, [2] the Energy Act 2008[3], the Energy Act 2010[4]) and the European Community legislation. Duties and functions concerning gas are set out in the Gas Act and those relating to electricity are set out in the Electricity Act.
  • “Supply contract” means a legal and binding contract between Energy4.co.uk customer and a supplier for the supply of gas and/or electricity to business premises.
  • “Telephone Preference Services” means a central opt-out register where customers can register their wish not to receive unsolicited calls
  • “Third Parties” means another person or company working on behalf of the Energy4.co.uk, such as sub-brokers and aggregators, to sell supplier products.
  1. Conditions of use

You, which also includes your employees, your agents and any other entity on behalf of whom you use this web site (collectively, “you”), that you are authorised to accept all terms and conditions of use set forth on behalf of your employer, herein if you wish to use this website, call-centre, business of “Energy4.co.uk”.

use of this website is governed and bound by the terms and conditions of use as set out below, which together with our privacy policy and our cookie policy govern ENERGY 4 & Energy4.co.uk relationship to this website.

All amendments to these terms will be posted on-line. Continued use of the Service or the Energy4.co.uk website will be deemed to constitute acceptance of the new terms and conditions.

“Energy4.co.uk” reserves the right to change these terms and conditions, at any time, from time to time, and the terms and conditions apply to all persons who visit our web site at any time.

If you do not accept and/or disagree with any part of these terms and conditions, please do not use our website, download any materials, use the call-centre or business of Energy4.co.uk.

Terms And Conditions

  1. Limited license

All intellectual property rights (including all copyright, patents, trademarks, service marks, trade names, designs (including the “look and feel” and other visual or non-literal elements) whether registered or unregistered) in the “Energy4.co.uk” website, information and content on the “Energy4.co.uk” website and database operated by “Energy4.co.uk” shall remain the property of “Energy4.co.uk” and the Customer shall not obtain, and shall not attempt to obtain any title to any such intellectual property rights. Unless otherwise stated and we hereby reserve all rights to these works.

All contents on this web site are protected by copyright, except as specifically permitted herein, no portion of the information on this website may be reproduced in any form, or by any means, without prior written permission from Energy4.co.uk. Except as set forth in a written agreement between you and Energy4.co.uk, visitors or users are not permitted to modify, distribute, publish, transmit or create derivative works of any material found on this website for any private, public or commercial purpose.

Energy4.co.uk will only authorise those who use this site to copy materials on this web site solely for their own private use. No other use of the contents of this website is authorised or permitted. in connection with any use of the contents of this web site, you agree to maintain the copyright notice of Energy4.co.uk with respect to any content you reproduce and to add a permission notice with the copyright notice (i.e. – used with permission). The limited license of use set forth in this Section will terminate automatically without notice if you breach any of the terms or conditions set forth herein.

Click here to contact Energy4

Terms And Conditions

  1. Trademarks
  • The trademarks and logos displayed on this website are the property of Energy4.co.uk or other third parties. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Users of this web site are not authorised or permitted to use these Marks without the prior written permission of Energy4.co.uk.
  1. Compliance with laws

use of, and access to, this web site and its contents are subject to all applicable UK and international laws. You expressly agree to comply with all applicable laws in connection with your use of and access to information on this web site. All Energy4.co.uk services are commercial in nature. Unauthorised use of this website may give rise to a claim for damages and/or criminal prosecution.

  1. MAIN-TEL (NE) Ltd Referrals

Energy4.co.uk currently operates a referral scheme with MAIN-TEL (NE) Ltd which provides telecommunication services from British Telecom (BT PLC) to businesses, but not domestic dwellings.
The referral scheme refers to Energy4.co.uk via telephone asking new, current and old customers if they would like to be referred to MAIN-TEL (NE) Ltd. If the customer agrees via telephone, the customers details are passed to MAIN-TEL (NE) Ltd.
Energy4.co.uk does not and will not accept any responsibility and liability for any customer who is referred to MAIN-TEL (NE) Ltd, takes on their services and incidents occur where loss or damage to the customer’s business (commercial, financial, data and profits).
These losses and damages to the referral customer’s business, both commercial and financial, including without limitation, indirect or consequential loss or damage to the customer’s business (commercial, financial, data and profits), or any loss or damage to the customer’s business (commercial, financial, data and profits) whatsoever arising, indirect or secondary consequence of any act or omission of Energy4, whether such damages were reasonably foreseeable or actually foreseen.
In respect to claims of death or personal injury arising from MAIN-TEL (NE) Ltd negligence, in no event the Energy4.co.uk be liable of any damages that are an indirect or secondary consequence of any act or omission of the Energy4.co.uk, where such damage were reasonably foreseeable or actually foreseen.
Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Energy4.co.uk has professional liability insurance that covers negligent referral claims.

  1. Limitation of liability

In no event will Energy4.co.uk be liable for any indirect, special, consequential or incidental damages, including, without limitation lost profits or revenues, costs of replacement goods, loss or damage to data arising out of the use or inability to use this web site or any Energy4.co.uk product or service, damages resulting from use or reliance on the information set forth on this web site, even if Energy4.co.uk or its suppliers have been advised of the possibility of such damages.

  1. Website Layout & Website Business Application Forms

Energy4.co.uk website layout complies with all laws and legislation; the Website Layout complies with Business Protection from Misleading Marketing Regulations 2008 (Business Protection Regulations).

Energy4.co.uk Website Business Application Forms, collect information and data provided by ‘you’ the customer through the filling out of forms labelled; “Contact us”, “Call-Back”, “Quote-Us” and “Renewal Contract Request”. All information provided in will be kept private, secure, and confidential, in line with our privacy policy and not be provided to third parties. Only specific information provided will be used as part of our Account Validation Process with our suppliers.

As per our website our Website Business Application Forms, by providing information and data you the customer agree for ourselves Energy4.co.uk to contact you via telephone, email or post. All information and data discussed via telephone, email or post will be private and confidential and must not be disclosed to parties outside of your business as per Clause 12.

  1. Telecommunication and Email Usage

10.1 Telephone Communication with Energy4.co.uk

Energy4.co.uk can be contacted via telephone: +44 1642 888814 OR +44 1642 888816

As per Regulation of Investigatory Powers Act 2000 (“RIPA”), Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 (“LBP Regulations”), Data Protection Act 1998, Telecommunications (Data Protection and Privacy) Regulations 1999 and Human Rights Act 1998.

As per Telecommunications (Lawful Business Practice)(Interception of Communications) Regulations 2000 (“LBP Regulations”), our business Energy4.co.uk can record and monitor all telephone  email communication between ‘you’ the customer, the ‘supplier’ and ‘ourselves’ for training, quality, security purposes and business transactions of either continuation with ‘your’ present ‘supplier’ under a new contract or a new ‘supplier’ with a new contract, that we Energy4.co.uk comply with regulatory procedures, business quality standards, targets are being met and that in the interest in preventing and detecting crime and in the interest of the Ministry Of Justice. Please contact OFCOM for further clarity and changes to laws and legislation as per the following website www.ofcom.org.uk.

As per Regulation of Investigatory Powers Act 2000 (“RIPA”) and Data Protection Act 1998, Energy4.co.uk not release any of this information to third parties.

10.2 Email Communication with Energy4.co.uk

Energy4.co.uk can be contacted via email; “Contact us” – contact@energy4.co.uk.

All information and data will be kept private, confidential, in line with our privacy policy and will not be provided to third parties. Only specific information provided will be used as part of our Account Validation Process with our suppliers.

As per the laws and legislation, Regulation of Investigatory Powers Act 2000 (“RIPA”), Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 (“LBP Regulations”), Data Protection Act 1998, Telecommunications (Data Protection and Privacy) Regulations 1999 and Human Rights Act 1998.

As per Telecommunications (Lawful Business Practice)(Interception of Communications) Regulations 2000 (“LBP Regulations”), our business Energy4.co.uk can record and monitor all email communication between ‘you’ the customer, the ‘supplier’ and ‘ourselves’ for training, quality, security purposes and business transactions of either continuation with ‘your’ present ‘supplier’ under a new contract or a new ‘supplier’ with a new contract, that we Energy4.co.uk comply with regulatory procedures, business quality standards, targets are being met and that in the interest in preventing and detecting crime and in the interest of the Ministry Of Justice, which took over the duties of the previous department of constitutional affairs and parts of the Home Office in May 2007. Please contact OFCOM for further clarity and changes to laws and legislation as per the following website www.ofcom.org.uk.

As per Regulation of Investigatory Powers Act 2000 (“RIPA”) and Data Protection Act 1998, Energy4.co.uk not release any of this information to third parties.

  1. Audit Process of Energy4.co.uk

For Energy4.co.uk to maintain business quality, an “Audit” or “Auditing” is a business requirement.  If “you” and ‘your’ business decide to use ‘Energy4.co.uk” services, on successful completion as a new customer, a member of our business administration team will contact you via telephone to discuss the level of services you have received.

Click here to contact Energy4

  1. ACCOUNT VALIDATION REPORT

Energy4.co.uk follows the following procedures with every potential business customer who requests a ACCOUNT VALIDATION REPORT

As part of ‘our’ Service Level Agreement (SLA), Energy4.co.uk will follow the following “Steps” as per our “Audit” process

PLEASE NOTE: “You” the business owner must understand that your business can only apply for a NEW UTILITY CONTRACT if you are within your TERMINATION NOTICE TIME as per your original Utility Supply CONTRACT END DATE 

PLEASE CLICK THIS LINK FOR TERMINATION NOTICE TIME’S

12.1 For the ACCOUNT VALIDATION REPORT to be obtained, the following is required

12.1.1 “We” Energy4 will provide “you” the customer with a Letter of Authority (LOA)

12.1.2 “You” the customer must Signature and Date the LOA

12.1.3 “You” the customer must be Commercially and Legally allowed, by your Business to Signature and Date the LOA

12.1.4 “You” the customer must Return the Signed and Dated the LOA, either by: EMAIL: contact@energy4.co.uk

12.1.5 The Return of the Signed and Dated the LOA, will allow Energy4 to obtain from your CURRENT GAS AND/OR ELECTRICITY UTILITY SUPPLIER:

12.1.5.1 Current Utility Supplier Business Information

12.15.2 Your Current Utility Contract End Date & Renewal Information

12.1.5.3 Your Current Utility Consumption

12.1.5.4 Your Current Utility Account Situation (Outstanding Debts, etc.,)

12.1.5.5 Your Latest Meter Reading(s)

12.1.5.6 Your Current Meter Number(s)

12.1.5.7 Your Current CREDIT HISTORY & DEBTS owed to Utility providers

12.2 ISSUING ACCOUNT VALIDATION REPORT

12.2.1 REPORT IS PRESENTED in the ORDER of SAVINGS, NOT SUPPLIERS

12.2.2 ALL UTILITY PRICES will include: Tariffs, Contract, All Competitive Supplier Prices, Climate Change Levy (CCL), VAT, Hidden and Indirect Costs

12.2.3 Energy4 currently does NOT charge present Business Customers who have used Energy4 services to acquire utility contracts. 

New Business Customers who have not used Energy4 services before, and do not have a contract via Energy4 will be required to pay a charge for services. These charges are due to the commercial complexities, time to collect information, and identifying if providers are able to deliver.

The charges are clearly shown on the Charge page of this website. Energy4 Present Customer No Charges . New Customer Charges (£).

Example:

New Customer Requesting Advice On Meters (Installation and Removal) – £200 charge

Charges are applied by Energy4 when assistance is made to install or remove meters for both Electricity and Gas.
 
These charges are due to the commercial complexities, time to collect information, agreements with Networks, Installers, Civil Engineering companies, and Suppliers, a financial charge is required.
 
This financial charge of £200 as upfront in advance payment to Energy4 is required. Once received, negotiation with the network begins.
 
If you decide to go with Energy4 for your utility contract or contracts once the Meter or Meters are installed, and commissioned, payment will be debited back to the Customers Bank Account.
 
Citizens Advice Bureau advice has been taken to clarify this. New Customer will be made aware of the above from the 5th of December 2020 when Meter installation is discussed.
 

12.2.4 The UTILITY ELECTRICITY AND/OR GAS PROVIDER which “Your” business SELECTS will NOT contact your business on Energy4 behalf for TRANSFER COSTS. If this does occur, please contact us immediately – EMAIL: contact@energy4.co.uk

12.2.5 Energy4 SERVICES are covered by the FINDERS FEE that the UTILITY ELECTRICITY AND/OR GAS PROVIDER which “Your” business selects

THIS FOLLOWING CLAUSE 12 IS currently UNDER review AND WILL BE CHANGED SHORTLY ACCORDING TO CHANGES WITH LEGISLATION relating to: Office of Fair Trading, Ofgem & Citizens Advice Bureau. review THIS DOCUMENT FOR FUTURE CHANGES

  1. FURTHER READING FOR BUSINESS ON UTILITY GAS AND ELECTRICITY SUPPLIERS

13.1 Office of Fair Trading
The Office of Fair Trading (OFT) was responsible for protecting consumer interests throughout the UK. Its responsibilities have been passed to a number of different organisations. Closed 2014

https://www.gov.uk/government/organisations/office-of-fair-trading

13.2 National Trading Standards

This can be located here: https://www.nationaltradingstandards.uk/

13.3 Business Companion

This can be located here: https://www.businesscompanion.info/

13.3 Third Party Intermediaries practices
 

Please note the original organisation has gone and website has been closed http://www.tpicodeofpractice.co.uk/the-code-of-practice

A copy of the original Third Party Intermediaries practices, and what Energy4 still follows can be found here: 

https://energy4.co.uk/about-us/third-party-intermediaries-tpi/

 

13.4 OfGem – Right of Business Consumers

Please review ALL information provided by OFGEM to understanding how the Utility Energy market operates

This is located here: https://www.ofgem.gov.uk/

13.5 Chartered Trading Standards Institute
 
This is located here: https://www.tradingstandards.uk/
 
 

13.3 Citizen Advice Bureau

Please review ALL information provided by Citizen Advice Bureau to understanding how the Utility Energy market operates

LINK:  CONSUMER > ENERGY SUPPLY

This is located here: https://www.citizensadvice.org.uk/consumer/

Click here to contact Energy4

    1. Links to other sites

You may find on our web site links to other internet sites and resources. These links are provided for your convenience to provide further information. You acknowledge and agree that Energy4.co.uk is not responsible for the availability of such external sites or resources, we do not have any control over these websites and do not imply a recommendation or endorse the views expressed within them and is not responsible or liable for any nature, content, availability, advertising, products or other materials on or available from such sites or resources

therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question

  1. Cookies & Privacy Policy

This website uses cookies and may not function correctly without them. By using our website and agreeing to these terms and conditions you are consenting to our use of cookies in accordance with our cookie and privacy policy. Please refer to our Cookies & Privacy Policy for further information

  1. Website Accessibility Statement

Energy4.co.uk is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability

We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines

This website endeavours to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0

This site has been built using code compliant with W3C standards for HTML and CSS. The site displays correctly in current browsers and using standards compliant HTML/CSS code means any future browsers will also display it correctly

Whilst the website Energy4.co.uk strives to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website

We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. In the meantime, should you experience any difficulty in accessing the Energy4.co.uk, please don’t hesitate to contact us

  1. NO PARTNERSHIP / AGENCY

Nothing in this Agreement shall be construed to create a joint venture, partnership or agency relationship between the Customer and Energy4.co.uk & Fourthcourt Ltd T/A Energy4 and neither party shall have the right or authority to incur any liability debt or cost or enter into any contracts or other arrangements in the name of or on behalf of the other

  1. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of England and Wales and both parties hereby submit to the non-exclusive jurisdiction of the courts of England and Wales

19. Fourthcourt Ltd T/A Energy4

Fourthcourt Ltd T/A Energy4  (‘’Energy4.co.uk). Registered in England under Companies House No. 08360090.

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Terms And Conditions
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