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FAQ

FAQ

FAQs (Frequently Asked Questions) help customers find more information about company services and how products work.

Energy4 is here to help business customers. Due to many FAQs information requests being asked by Business customers, Energy4 has formulated the following Frequently Asked Questions page to assist business customers further.

Please review our Frequently Asked Questions information  below. Please contact Energy4 by Telephone 01256643634 – South Office & 01642888814 – North Office or by Email for further questions?

FAQ stands for Frequently Asked Questions, and an FAQ page on your website is an organized collection of valuable information that your customers ask about your products and services. This page is a useful way to organize information that your customers often ask. FAQ pages can offer lots of benefits, including:

Improve your customer’s experience.

Provide quick information to help customers make a purchasing decision.

Reduce the time your employees need to answer simple questions.

FAQs FAQs FAQs FAQs FAQs FAQs FAQs FAQs FAQs FAQs

What if my business has bad credit history? Energy suppliers take credit issues very seriously with their customers. There are number of solutions that Energy4 can look at and see what Energy4 can do to help you move to another supplier. We all know we’re supposed to pay our bills on time and carry as little debt as possible—the two major factors that go into calculating our credit scores. Yet, there are other, smaller factors many people aren’t aware of that can also have an impact on our scores. KEY TAKEAWAYS Failing to pay even small bills could lower your credit score. Too many recent applications for credit could also be a negative. If you have a business credit card and are the primary account holder, it can also show up on your personal credit report. 1. Small Unpaid Debts Many people pay their mortgage, credit card, and utility bills with unflappable consistency, yet neglect smaller debts. They may feel these debts are less important or that they will just go away if ignored. But sometimes they won’t. Municipalities were once known to report unpaid parking tickets and even library fines to credit bureaus, for example, although that practice has largely been curtailed. Still, other unpaid debts, however trivial they may seem, can weigh down your credit score. 2. Utility Bills Your electricity or gas bill is not a loan, but failing to pay it can hurt your credit score. While utility companies won’t normally report a customer’s payment history, they will report delinquent accounts much more quickly than other companies you may do business with. 3. Too Many Recent Credit Applications It can be tempting to sign up for new credit cards that offer an attractive bonus for your business. Banks may offer tens of thousands of points or airline miles, while retailers provide in-store discounts when you apply for their credit card. A single application may have little effect, but too many in a short time period can lower your credit score. So limit your number of applications for credit, especially if you are getting ready to shop for a home, car, or student loan, where a strong credit score could be extra important. 4. Long-Term Loan Shopping To allow consumers to shop around for the best rates on automobile, student, and home loans, FICO will not penalize people who have multiple credit inquiries in a short period of time. Various FICO formulas discount multiple inquiries within either 14 or 45 days.1 However, continuing to shop around for a loan over several months will fall outside of this safe harbour and likely lower your score. 5. Business Credit Cards Do you have a credit card for your business? If you are the primary account holder on the card, most banks will hold you personally responsible for any debts you rack up with it, as well as reporting your payment history to the credit bureaus. Late payments or unpaid debts will affect your personal credit, so be sure to use any business cards as judiciously as your personal ones. 6. Mistakes You Didn’t Make Incorrect information in your credit history can hurt your score. People with common names, for example, frequently find other people’s information in their file. In other cases, typos and clerical errors result in adverse information affecting your score. This is one of the reasons consumers are encouraged to check their credit reports at least annually and dispute any mistakes they find. You can obtain free credit reports once a year from each of the three major credit bureaus through the official website, AnnualCreditReport.com. One of the best credit monitoring services could also be useful in this endeavour. Review your credit reports at least once a year to check for errors or missing accounts you’d like to see listed. 7. Missing Accounts Sometimes the problem isn’t what’s in your credit report but what’s not in it. Some of your creditors may not supply information to the credit bureaus. That could mean a lower credit score if, for example, a credit card you have a pristine record of paying off on time isn’t included in your report, while another, where you’ve missed a payment or two, is. If you find any such accounts have been left off your report, FICO suggests you either “ask your creditors to begin reporting your credit information to credit bureaus” or “consider moving your account to a different creditor who does report regularly.”2 If any of these factors are weighing down your credit score, one of the best credit repair companies might be able to remove these negative marks on your credit reports on your behalf. Bad credit energy suppliers, energy providers with no credit check Most energy companies carry out credit checks to ensure you’ll be able to pay your bills regularly and on time. You see, the majority of utility providers let you pay for your gas and electricity via direct debit or by bill receipt – which means you only pay for what you use. To that end, providers run credit checks to ensure you’re in a position to pay for your utilities before accepting you as a customer. But don’t worry – utility credit checks aren’t as stringent as those on credit cards or loans. Chances are that rather than being turned down altogether, you may be offered a tariff the provider deems more suitable for you. Why do energy companies perform credit checks? The more people skip payments or fail to pay their bills on time, the higher the chance is that gas and electricity prices will increase over the long term. This is because ultimately the provider has to pick up the cost of those missed payments. Credit checks are used to mitigate this risk. Gas companies with no credit check Nearly all the big six energy companies – British Gas, E.ON, Scottish Power, npower and Southern Energy – perform credit checks before you can sign up to a deal. The only exception is EDF Energy. At the time of writing, it doesn’t carry out a credit check on new customers wanting to take out a post-pay tariff. That said, you should still try and improve your credit rating, if you can. You’ll have more deals to choose from and you’ll likely end up saving more over time. Electricity companies with no credit check Unfortunately, it’s difficult to find an electricity company that doesn’t run credit checks. At the time of writing, EDF is the only major provider that will not require you to pass a credit check. As we say, though, try not to let this be your deciding factor. It’s always better to at least try and improve your credit score rather than going for a provider on the basis that it doesn’t run credit checks. Do energy suppliers do credit checks? Yes, the majority of suppliers perform credit checks on potential customers. The good news is that these type of credit checks aren’t as rigorous as the tests for loans or credit cards. Indeed, if you fail a credit check for one tariff, your chosen provider will most likely suggest one it thinks is more suitable for you. No credit check energy providers Nearly all the big six energy suppliers request that you pass a credit check so they can be confident that you’ll pay your bills consistently and on time. To check your credit score, sign up to a free credit checker online. This way, you’ll be able to keep tabs on your credit score, identify what might be affecting it, and find ways to improve your rating over time. Can I get an energy deal without passing a credit check? The easiest way to avoid a credit check is to opt for a prepayment meter – also known as a pay-as-you-go meter. They’re installed in your home and let you simply top-up each time you need gas or electricity. With these meters you pay for the electricity before you use it, so there’s no credit check to pass. Good thing is, you won’t be taken off guard – you’ll know exactly how much gas and electricity is available to you, and when it’s likely to run out. And because there’s no contract, you can choose to sign up for different energy tariffs whenever you want. Downside is that prepayment meters are usually more expensive per unit of energy than other tariffs. If you want to get a good deal, we recommend fixing your credit history, first so you can shop around. FAQs How can I improve my credit history to get an energy deal? There are a number of ways you to improve your credit rating, including: Paying outgoings on time, especially energy bills. Register your address on the electoral roll. Ensure you have a proper bank account and all of the information is correct and up to date. Don’t link your finances to people with bad credit – joint accounts, utility bills, etc. – if you can help it. Contact Energy4 today for further information Location: 25 Hartley Meadow, Whitchurch, Hampshire, RG28 7BW Opening Hours: 8:00 – 17:00 Mon to Sat To discuss further, please contact Energy4 Telephone: Call us on 01642 888814 & 01642 888816 Email: contact@energy4.co.uk Please provide the best date and time of day that we should contact you Click here to contact Energy4 today Contact Energy4 today for further information Information 1 Information 2 What if my business has bad credit history? What if my business has bad credit history? What if my business has bad credit history? What if my business has bad credit history? What if my business has bad credit history? What if my business has bad credit history? business electricity business gas

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What Is A FAQ Page?

A great FAQ page is one of the most important elements of your business website. While your company needs to have great content and clean architecture to provide a great user experience. Your site FAQ section will draw most of your traffic and convert more customers.

FAQ pages are an integral part of good navigation and the customer journey for most websites. This section of your site is the go-to area for your audience who want to learn more about your business and find out why your products and services are what they want.

Whenever someone clicks on the FAQ page you know, they in your business. For many people, the website FAQ page is the second page they go to after the Home or Services pages. Instead of guessing what topics you should cover, you can use several online marketing tools for small business to help you understand the needs of your customers. This is a great way to optimize your Frequency Asked Questions page before spending a lot of time or resources on the task.

For many people, the website FAQ page is the second page they go to after the Home or Services pages. Your FAQ section needs to include high-quality content that will help your customers understand your products and services quickly.

This means that your FAQ page can play a central role in driving your audience to paying customers. It is a good idea to invest in high-quality content for your FAQ page to ensure that your content converts and helps your business reach your goals.

Along with the technical questions and answers, your FAQ section will establish you as an authority in your industry. The FAQ page shows that you know so much about your products and services that you can answer questions before they are even asked! 

You can also use your FAQ page as a form of social proof because your business can establish your website as a valuable asset to drive sales.

Finally, your website Frequency Asked Questions page will reduce a lot of stress from your customer service department. Instead of fielding a large volume of accessible to answer questions. Your business should promote your FAQ page to your clients as their go-to source of information about your business.

 

Could You Use An Extra 1,377 Monthly Visitors?

Wondering how an FAQ page can help your company? Check out the full case study to see how our website copywriting & content marketing helped Export Solutions today!

 

The Main Benefits Of Your FAQ Page Explained

Along with being a central location of your website, your visitors will go to your FAQ page if they want to learn more about your products and offerings.

Since your Frequency Asked Questions section will be the highlight of your website, you should link to product pages from the FAQ page. This will help your internal linking strategy and spread the benefits of a great SEO strategy to other areas of your website.

 

1. Your FAQ Help You Address Your Reader’s Needs

If you want to increase the usability of your site, improve your business authority, and increase conversions, then you need to have an excellent FAQ section. Think of your FAQ page as the main hub that your customers can go to with their questions.

 

One of the strongest reasons to have a FAQ section is to address the needs of your readers. Since your customers that they want more information about your products and services by going to your FAQ page. You should provide high-quality content about your business on the FAQ page.

The best thing you can do to overcome objections and increase sales is to provide accurate information to address questions your customers might be asking. Instead of allowing uncertainty to prevent a sale, you can use their items as fuel to establish your business as an industry leader and drive more conversions.

 

2. Establish Your Business As An Expert

Whenever you ask someone a question, you are seeking their advice because you view them as experts This same thing occurs when your customers ask you questions about your product and services. Since your customers want to know information about issues that your business knows about, you can use your FAQ section as a way to establish your business as a trusted expert.

Whenever your audience asks you questions about your business, you can establish yourself as an expert by answering their questions with great information.

Your competition is working to draw your customers to them, so you should do everything you can to establish yourself as a trusted expert. Providing excellent answers to the questions your customers are asking is the best way for you to be a reliable source.

Use your FAQ section to help your business earn the trust of your customers. You can use your FAQ section as the first touchpoint with your customers where you can direct your customers to begin the relationship that will convert them into paying customers.

 

3. Improve Your Sales

If your business has an optimized FAQ section on your website, then you will see an increase in conversions since the percentage of visitors on your website will buy your products and services.

However, having an FAQ page with miscellaneous information won’t do the trick.

Your FAQ page needs to be tailored to the specific needs of your customers. In addition to having focused content, you should have links from your FAQ page to your product pages and online shop.

More advanced tactics for a FAQ page is to compare your products and services to those of your competition. This will give you a natural way to show the advantages of your business compared to your competition.

 

4. Boost Your Search Engine Optimization

Search engines love FAQ pages because they provide relevant content to help Google understand your business.

This means that you need lots of good content to help your business get found in search engines. Your website’s FAQ page is the perfect place to publish lots of interesting information about your business, products, and services.

You can also leverage your FAQ page to include long-tail keywords that your customers are searching for. Since you are already providing information about your business, you can add keyword-rich content so when someone searches for your products and services they will find your FAQ page.

The questions and answers you include on your FAQ page will on the user personas that you have to build to represent your customers. As you continue to develop more answers for this section, you will find this page will rank high in search engines.

This is why you should include specific and detailed questions on your FAQ page. This section should contain relevant information about your business so you can get picked up in search engines like Google and Bing.

 

A Few Tips For Writing Your FAQ Page

To write a great FAQ page, you will need to know what your customers are asking most often. You should think about whether your clients ask about individual features and unsure about some technical aspects of your products and services.

If your clients ask about your features, then you can provide accurate answers in your FAQ section and build out that information on the product pages.

Your FAQ page should complement information that exists elsewhere on your site. This approach will help your website rank for that information, and save you time producing the FAQ page since the content exists on your product pages.

 

Your Boring Content Is Losing You

Need website content on a budget? We deliver the copywriting you want at a price you can afford!

Since your visitors will be consuming your content on different devices and in specific ways you need to create your FAQ section to be displayed in various forms. Here are some ideas to help you write compelling FAQ content that can also be scanned and answers found.

Put yourself in your customer’s shoes to figure out what questions or problems they might experience. Provide in-depth and valuable solutions to these issues.

Your answers to the FAQs should be informative to give insight about your business, the products and services, and always point back to benefits and value. Be concise enough to offer information that is necessary but doesn’t be too wordy because you don’t want to lose your customers as they are asking questions about your company.

Format your content for easy consumption as needed. Your content should be easy to scan. You can use bullet points and short paragraphs to help your readers consume your content.

Be sure to double-check your information. Your FAQ sections need to be accurate especially if you are writing about technical topics.

Organize your questions and answers in similar groups. Your customers want to find answers.

 

How We Build A Great FAQ Page For Our Clients

We have already discussed why an FAQ page is important for your website, but I think it’s important to look at how you can build an FAQ page that gets you found in search engines and drives qualified leads.

One of the first things to remember when building an FAQ page is that you are trying to provide answers to specific questions that your customers have. Your answers should be educational in nature, but you should also make your answers lean towards getting your customers to engage with you and convert. This is in their best interest, and you can encourage them to interact with you by providing the answers they are looking for and setting yourself up as an authority in the market.

We did this exact thing for Export Solutions with their Import & Export Compliance FAQ page. Prior to our updates, this FAQ page was bare bones and not very helpful to readers. This resulted in low Impressions and nearly zero clicks- neither are good for their business. We took a thorough approach to update the page and here are some elements that we considered when building the page:

We used real questions. Our team looked through contact forms and listened to voicemail messages from actual customers to find out what people were asking about different aspects of trade compliance. In addition to listening to customers, we also used different tools to find other questions that mattered to Export Solutions customers.

We categorized questions into groups. After we got done scouring contact forms and listening to dozens of voicemails, we set out to organize the questions into five large groups. Each of these groups contained questions related to the main topic, and each group of questions relating to a service that Export Solutions offers.

We sent the questions to experts for answers. We are not experts in trade consulting, so we sent the questions with direction to the team at Export Solutions. We asked their team to provide a 150-200 word response to each question. This part of the process ensured that the FAQ uses correct information to address customer questions.

We added an intro to each FAQ section. We wanted to help the content get found in search engines so we added a 1-2 paragraph intro to each FAQ section. This information provides general insight to what each section will cover, why it is important, and who the answers are fo.

We added links to blog posts and service pages. We knew that the FAQ page will get lots of traffic, so we wanted to extend the value of the FAQ page for Export Solutions. To do this we added a link to relevant blog posts and service pages when appropriate. Doing this improved the flow of information throughout the site, and these links provided the customer with a way to learn more about the topic and reach out to the Export Solutions team.

Add lots of CTAs throughout the page. Since the FAQ page will get lots of traffic from customers seeking specific answers, we wanted to give customers a great reason to reach out to the Export Solutions team. We added several CTA buttons and forms on the page to attract clicks and engagement.

Improve Your Website With A Great FAQ Page

Many businesses bury their FAQ section at the bottom of their website, and this makes it difficult to for your customers to find. If your audience can’t find your FAQ page, then they can’t find the answers they want to make a sale from your website.

Since the FAQ page is also an excellent way to rank in search engines your business needs to ensure you use long-tail keywords and real-life questions to draw qualified leads. Not only will this help Google find your content, but it will also establish you as a leader in your industry.

This new level of trust will contribute to drive your audience towards a purchase and help you reach your sales goals!

If you are ready to drive more online sales with a professional website copywriter, then shoot me an email today! I will work with you to understand your audience and write compelling copy that will get your business more online sales!

Further information

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