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PfP Energy

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PfP Energy

PfP Energy

PfP Energy has ceased trading. Energy4 is here to help for your business Electricity, and Gas needs

Call us on 01256643634 – South Office & 01642888814 – North Office to get a energy quote. Guaranteed good quotes to all our business customers, saving you money

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Opening Hours: 8:00 – 17:00 Mon to Friday

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01256643634 – South Office

01642888814 – North Office

Email: contact@energy4.co.uk

Location: 25 Hartley Meadow, Whitchurch, Hampshire, RG28 7BW

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PfP Energy have announced today that they are ceasing to trade. PfP Energy supplies gas and electricity to around 80,000 domestic customers, and 5,000 non-domestic customers.

Under Ofgem’s safety net, the energy supply of PfP Energy’s customers will continue and outstanding credit balances of domestic customers will be protected.

Customers of PfP Energy will be contacted by their new supplier, which will be chosen by Ofgem.

Ofgem’s advice to PfP Energy’s customers in the meantime is to:

  • Not switch to another energy supplier until a new one has been appointed and you have been contacted by them in the following weeks.
  • Take a meter reading ready for when your new supplier contacts you.

This will make the process of transferring customers over to the chosen supplier, and paying back any outstanding credit balances, as smooth as possible.

Neil Lawrence, Director of Retail at Ofgem, said:

“Although the news that a supplier going out of business can be unsettling, PFP Energy customers do not need to worry. Under our safety net we’ll make sure your energy supplies continue. If you are a domestic customer with credit on your PFP account this is protected and you will not lose the money that is owed to you.

“Ofgem will choose a new supplier for you and while we are doing this our advice is to wait until we appoint a new supplier and do not switch in the meantime. You can rely on your energy supply as normal. We will update you when we have chosen a new supplier, who will then get in touch about your new tariff.”

Updates are available from our website or through our twitter feed @ofgem.

Customers who have questions should visit the FAQs on our website. Or if they need additional support, call Citizens Advice on 03454 04 05 06 or email them via their webform. Advice will also be shared on Ofgem’s twitter @ofgem and facebook channels.

Notes to editors

  • PfP Energy customers should take meter readings today and wait until their new supplier contacts them. Once they have been contacted, customers can ask to be put on their new supplier’s cheapest deal or shop around for a better deal from another supplier. They will not be charged exit fees for switching away from their new supplier.
  • Ofgem’s safety net will make sure customers will always have an energy supply, domestic customers’ credit balances are protected and that the process in moving over to the appointed supplier is as smooth and hassle free as possible.

General enquiries (non-media) 

If you are an energy customer looking for help and advice, including complaints about energy firms, please see our Household gas and electricity guide. Citizens Advice also provide a free, impartial helpline service across a range of issues on 0808 223 1133. 

We also regularly share news and post general advice to help consumers get the most out of their energy services via our @Ofgem twitter and Facebook pages. If you have an enquiry or complaint relating to Ofgem’s policies or functions, contact us at consumeraffairs@ofgem.gov.uk or on 020 7901 7295. 

For all other non-media related enquiries, please visit our contact us page

About Ofgem 

Ofgem is Britain’s independent energy regulator. Our role is to protect consumers now and in the future by working to deliver a greener, fairer energy system. We do this by: 

  • Working with Government, industry and consumer groups to deliver a net zero economy at the lowest cost to consumers. 
  • Stamping out sharp and bad practice, ensuring fair treatment for all consumers, especially the vulnerable. 
  • Enabling competition and innovation, which drives down prices and results in new products and services for consumers.
 

Switch quote for business utility online made easy with Energy4

 Switch quote for your business involves many areas, including Credit Checks.
First switch quote will involve the following;
 

Provide the following information to Energy4

  • Provide your business address
  • The current name of your Supplier
  • Annual Consumption (kW)
  • Business registration (Private Limited, Sole-trader, PLC)
 

Complete Letter Of Authority (LOA)

Energy4 will provide a Letter Of Authority (LOA) for the business owner to complete, and return. Please complete and return to Energy4.
As mandated by Ofgem, due to the commercial, energy consumption, financial, and business implications involved, aN LOA is required.
 
 

Contract End Date (CED)

Switch utility contracts or renewing contracts requires the contract-end-date. Located on your business utility bill, your signed agreement, or from your utility provider when switch energy Supplier
 
 

Termination notice period

Switch utility contracts or renewing contracts is possible with an application made before the Termination notice period. Changing energy supplier or renewed contracts when the termination notice period has been missed will result in a site being moved onto out-of-contract rates for the period specified below. Switch business sites to another energy supplier, or renewed.

Contract Energy4 for further information

  • HAVEN – 120 DAYS
  • GAZPROM – 30 DAYS
  • TOTAL – 90 DAYS
  • CNG – 90 DAYS
  • SCOTTISH POWER – 30 DAYS
  • NPOWER – 60 DAYS
  • CORONA ENERGY – 60 DAYS
  • CROWN – 30 DAYS
  • SSE – 30 DAYS
  • EDF – 30 DAYS
  • DONG ENERGY – 30 DAYS
  • BG – 90 DAYS
  • EON – 90 DAYS
  • HUDSON – NO TERMINATION NEEDED
  • OPUS – 90 DAYS
  • DUAL ENERGY – 28 DAYS
  • YGP – 90 DAYS

Switch quote from Energy4

Energy4 will provide a switch quote for your utilities from the entire market, showing the best-priced utility down to the most expensive available.
Energy quote from Energy4 compares Suppliers, tariffs, from the lowest priced, customer satisfaction scores, to green energy tariffs, fixed deals, and exit fee requirements.
 
 

Switch energy supplier or renew present supplier

Once the business owner has decided to switch the present Supplier or renew energy supplier, business credit reviewed as each Supplier has requirements. The contract confirmed with payment details provided.  Paying by Direct Debit can usually save money. 

Energy4 will then forward to the business owner a copy of the energy contract to be completed. Energy contract completed, and a copy returned to Energy4.

Contract Energy4 for further information

Energy contract submitted

Completed energy contract is submitted to the selected utility provider.
Business owner retains the original energy contract.
Prices locked in, and contract processed.
 

Contract Energy4 for further information

Energy contract processed

The energy Supplier will notify Energy4 of the processing of the energy contract.

Contract Energy4 for further information

Previous energy supplier can reject the transfer

Previous energy supplier can reject the transfer by;
– Objection to the Letter of Authority
– Business owner is already in a contract and is not free to leave when the new energy Supplier is applying to take the supply
– Business owner has debts or unpaid bills on their account before the new energy Supplier applies to take the supply
– The new energy supplier is applying for the incorrect transfer date
– Business owner is applying for a Change-of-tenancy (COT), and the new energy Supplier is attempting to take the supply before the COT is logged.
 

New energy supplier can reject the contract

New energy supplier can reject the contract by;

– Objection to the Letter of Authority
– Business owner is already in a contract and is not free to leave when the incoming Supplier is applying to take the supply
– Business owner has debts or unpaid bills on their account before the new energy Supplier applies to take the supply
– The new energy Supplier is applying for the incorrect transfer date
– Business owner is applying for a Change-of-tenancy (COT), and the new energy Supplier is attempting to take the supply before the COT is logged 

Confirm switch of energy supplier

The Supplier will notify both the business owner and Energy4 of the switch, and activation of the new contract.
 
 
 

Provide the following information to Energy4

Contract End Date (CED) 
 
 

Termination notice period

Termination by the Telegraph
Ofgem explains Termination

 

Energy quote from Energy4

Telegraph explains
Which Magazine advice
Citizen Advice Bureau discusses

Energy contract submitted
 
 

Confirm switch of energy supplier or renew present supplier

 
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