Terms And Conditions

Terms & Conditions Energy4

1.     Introduction Terms & Conditions

• Energy4 provide Customers with Our Services for their Business Utilities. The Quotations Energy4 provide depend upon the Products available to Energy4, Suppliers Energy4 work with, along with whether the Customer meets the relevant Supplier Criteria including but not excluding Location, Credit History, Business History, Type of business, Business registration (Sole Trader, Limited, etc.,), Consumption, Site Access, Meter Installed, etc., Energy4 do not provide advice and Customers are required to make their own decision as to which Quotation they wish to pursue, if any. Energy4 have a selection of Partners that can assist Customers and Consumers. Energy4 can transfer Customers and Consumers (in line with Our Privacy Policy) to the relevant Partner, for them to provide a comparison for their specific product/service.
• Energy4 are not responsible for the performance of Our Partners, Our Suppliers and/or their services. For the terms and conditions of Our Partners’ or Our Suppliers’ services, you should refer to Our Partners or Our Suppliers terms and conditions and ensure that you are happy with them before proceeding.

2.   Key Information About Our Terms Terms & Conditions

• The provisions contained in these terms and conditions (“Terms”) govern your use of any of Our Services and Our Websites. It is important you read these Terms carefully, as they set out the full extent of Our obligations and liabilities. The Terms supersede any previous agreements between Us and yourself. These Terms are governed by the laws of England and any disputes will be decided by the English Courts only.
• Any failure by Us to enforce any of Our rights under these Terms or provided by law is not to be taken as or deemed to be a waiver of enforceability, and Energy4 reserve these rights.
• Energy4 may transfer Our rights under these terms to another business without your consent, but Energy4 will notify You of the transfer and make sure that Your rights are not adversely affected as a result. These Terms are binding on a Customer’s and Consumer’s successor.
• If any provision of these Terms is deemed invalid by any court having competent jurisdiction, this will not impact the validity of remaining provisions, which remain in full force and effect.
• Energy4 may amend these Terms from time to time. Energy4 will provide notice of the amendments, by updating the Terms available on Our Websites and/or contacting Customers and Consumers. By using Our Websites and Our Services, you accept Our Terms (including acceptance that any future amendments made are incorporated into the Terms) and Our Privacy Policy. For further information on how Energy4 process personal data, including carry out Our marketing, please refer to Our Privacy Policy.
• If there are any queries or concerns about Our Terms, please get in touch with Us at privacy@energy4.co.uk and Energy4 will be happy to assist you. If Energy4 get things wrong, Energy4 encourage you to let us know without delay. This enables Us to work with you to attempt put things right as soon as Energy4 can. Our complaint process is available on Our Websites. As soon as you become aware of your reason to raise a complaint, you must contact Us without delay (and in any event, no later than 1 week from when you became aware of a reason to complain).
• Energy4 are a member of the Energy Ombudsman’s independent dispute resolution scheme. For complaints relating to Our energy Services, if Energy4 are unable to resolve your complaint within 8 weeks of you raising your concerns, you may be able to use the Energy Ombudsman’s services.

3.   Our Services

• Our Services are provided to Customers and Consumers as they have expressed an interest in Our Service, and Energy4 have agreed to provide Our Services. Energy4 may use Our discretion and reserve the right to refuse or terminate Our Services to a Customer or Consumer.
• Our Services depend upon:
  
  • The Products available to Us;
  • The Suppliers and Partners Energy4 work with; and,
  • Whether the Customer meets the relevant Supplier Criteria.
• Energy4 will never act on a Customer’s behalf other than under the specific authority granted in line with a signed Letter of Authority by the Customer.
• For Our energy Business Utilities, Energy4 work with a panel of Suppliers. For Our other Business Utilities, Energy4 work with either one or a small panel of Suppliers. For Our Services, Energy4 do not compare the full relevant market.
• For terms and conditions relation to Our promotions please click here.

4.   Comparison Service

• • Energy4 will use reasonable endeavours to negotiate and secure competitive prices for Customers. Quotations are provided by Us in good faith, on the basis the Details given to Us by the Customer are correct, complete, and current. If the Details do not satisfy these requirements, it will impact upon the accuracy and validity of the Quotations and Contract.
  • Energy4 and Our Suppliers reserve the right to amend or withdraw any Quotations without notice at any time. The Quotation provided does not constitute an offer. The Customer agreeing to the Contract is the Customer agreeing to an offer. Dependent on the Supplier and the type of Customer, the offer agreed may be non-revocable. Whether the offer is or is not revocable will generally be contained within the terms and conditions of the Contract. The Contract will be held directly between the Customer and the Supplier.
  • The provision of Our Comparison Services can occur via Our Websites or via Our call centre. Where Our Comparison Services occur via Our Call Centre, this will result in a reduced comparison of Product being delivered to the Customer, given the nature and the manner of the comparison. The Comparison Service provided will be restricted to Products based on the Details provided and some potential other options which the Customer may be interested in.

Compare Energy Tariffs

5.   Switching Service Terms & Conditions

• If the Customer chooses to proceed after reviewing a Quotation, the Customer will need to complete a Contract (verbally, electronically or physically) which Energy4 will facilitate. This the Letter of Authority or LOA. It is incredibly important the Customer signs this Letter of Authority without delay. The Letter of Authority provides Us with the ability to provide Our Switching Service and, where possible and required, allows us to serve Termination of the Customer’s Current Supplier contract.
• Our Switching Service aims to make the change to your new Contract as smooth as possible, by using Our reasonable endeavours to get the Contract Live. Energy4 are not responsible for any delay by the Supplier or Current Supplier, and Energy4 must be allowed reasonable time to carry out Our processes which form part of Our Switching Service.
• Following on from the completion of the Contract by the Customer, Energy4 will carry out the Checks required prior to the Contract being Processed to the Supplier. The Checks completed by Us are based on the Details provided. If the Contract is unable to be Processed as it does not meet the requirements for the Checks, Energy4 will look to contact the Customer.
• Even though Energy4 carry out Checks prior to a Contract being Processed, Suppliers reserve the right to carry out additional checks (Supplier Checks). This can mean a Contract has been Processed by Us but is not accepted by the Supplier. Suppliers reserve the right to not accept a Customer’s Contract and may use their sole discretion to reject a Customer’s Contract. If this occurs, Energy4 will endeavour to contact the Customer as soon as possible.
• Suppliers might be in a position where a Contract can be accepted, however, they might require an amendment to the Contract or further information from the Customer. If this occurs, Energy4 will endeavour to contact the Customer as soon as possible.
• Customer must contact Energy4 for updates, Energy4 will not email or contact clients after contract acceptance. Surveys found customers did not prefer to be contacted and would only contact Energy4 if the supplier contacted them first.

 Other areas of Terms & Conditions for Energy4 include Letter of authority 

•              Letter of authority (LOA) further explained

Energy4 uses many services of different utility providers, consultants to assist in carrying out these activities:

Letter of authority is used to;

–              Access industry held data including consumptions, contract end dates, metering information, issue termination notices should the need arise and opt out of future contract renewals on our behalf.

–              Contact current supplier to resolve any issues arising, therefore they can request all billing information and authorise any adjustments, refunds, or billing amendments.

–              Raise and deal with complaints on our behalf to a satisfactory resolution (Supplier will notify the customer if a complaint is raised on the account and confirm when this has been resolved)

–              Letter of Authority does not give the Broker authority to sign/enter into a contract on our behalf.

You the business owner agree and accept that Energy4 T/A Fourthcourt Ltd (Broker):

–              Is acting as an independent third-party introducer for all energy suppliers, not an agent, not affiliated to any supplier. Example Bionic is affiliated with suppliers directly.

–              Perform credit checks with our business (and/or our directors/partners/owners). Client credit levels will limit which suppliers are available. Client must consider keeping their online credit score updated.

–              Receives a fixed commission from the appointed energy supplier in consideration for introducing energy supply contract(s)

–              Commission shall be incorporated into the energy supply unit rates as agreed with the energy supplier as a pence per kWh price uplift for the duration of the energy supply contract. No uplift added to the standing charge.

–              Energy4 is not in any direct contract with any specific utility company directly, this means Enery4 does not receive any fixed income from any supplier to field them clients.

–              Energy4 operates commercially on commissions received only from utility contracts that are sold and reach their contract end dates. Without commissions Energy4 cannot operate as a business. Energy4 can provide utility prices at cost if a client is only collecting prices, and does not want to proceed with any contract with Energy4.

•              In some instances, due to the nature of specific industries uplift is required to be added to energy supply contract(s) Example SSE adds an Electricity/Gas Portfolio Premium of 1.5+ pence for any Takeaways, pubs, clubs and restaurants. Credit requirements by SSE may request an extra 0.63+ pence be added.

•              Please note SSE reduces their rates (unit/day/night/evening/weekends) charge during the sale process by temporarily removing the FIT charge. All energy utility prices provided by Energy4 T/A Fourthcourt Ltd will include the FIT charge. FIT is mandatory by OfGem and Energy Ombudsman to be included in all prices provided.

•              Details of applicable uplift(s), including how they are calculated, have been confirmed to [us/me] separately by Energy4 T/A Fourthcourt Ltd and are agreed by the business owner

•              This letter of authority is effective from the date of signature and remains valid for a period of 12 months from such date.  This letter of authority supersedes all previous letters of authority. Please retain this for your records

Compare Energy Tariffs

6.   How Energy4 Get Paid Terms & Conditions

• Energy4 are proud of the value Our Service provides to Customers and Energy4 strongly believe Energy4 charge a fair Fee (Commission) for Our Service as per current OfGem, OfWat, OfCom and Trading standard practice. The Commission Fee earned by Us balances the cost to provide Our Services, in line with providing good customer outcomes and retaining Our standing within the market to continue to provide Customers with competitive deals for their Business Utilities. Customers and Consumers not required to make any direct payment to Us for Our Services. By agreeing to use Our Services, Customers and Consumers are agreeing for Us to receive this remuneration for Our Services as set out below. Energy4 provides Commission charge as part of the contract prevision, the charges is explained following OfGem guidelines. Energy4 explains the difference between the Commission Energy4 receives and what is presented on the Contract. If a Customer or Consumer would like to find out the Fee that Energy4 expect to receive from their Contract please email contact Us or visit Our dedicated How Energy4 Get Paid Page.
• Some Suppliers may make additional payments to Us, e.g., a nominal payment per meter/customer sold successfully to that Supplier. The nature and value of these additional payments may vary based on Product, Supplier and in the future. However, these payments do not impact the impartiality of Our Services.
• Energy4 receives commissions during the period of the contract term, however Energy4 can lose these commissions if Your business ceases trading, involved in debt disputes with suppliers, acquires contracts fraudulently by mispresenting company registration, false credit score, false assets, and misrepresenting the business interests of a company, the Director and/or Business owners, and involved in criminal activity including and excluding etc., Energy4 can loose the contract with the supplier forfeiting all commission. You the business owner accept that Energy4 will be paid commissions based on work performed and be fully liable through the claims court to provide this.

Energy

• Energy4 receive a Fee for Our Service directly from the Supplier when an energy Contract procured via Us goes Live. The Fee is included within the Customer’s unit cost of energy usage as pence per kWh, by way of a small uplift to the Customer’s unit rate. Because Our Fee is based on Estimated Annual Energy Consumption, at the point the Customer agrees a Contract the Fee amount is an estimate. The calculation for Our Fee is uplift multiplied by the Estimated Annual Energy Consumption and multiplied by the Contract term.
• Due to the way Energy4 are remunerated, Energy4 only offer business energy prices from the Suppliers who are live on Our panel, rather than the whole market. Because Our Fee is based on Estimated Annual Energy Consumption, they are forecast amounts.
• Energy4 can be paid via payment of invoice for the prevision of prices and supplier option if You the client are is only interested in acquiring market prices. These charges will be at Energy4 discretion.

Water

• Energy4 receive a Fee from Our Partner for the introduction of Customers to their service. This is included within the cost of the Customer’s water retail service fee by way of a small uplift applied to usage over the life of the Contract, which therefore would be included within the cost of the Contract the Customer agrees via Us.
• Energy4 can be paid via payment of invoice for the prevision of prices and supplier option if You the client are is only interested in acquiring market prices. These charges will be at Energy4 discretion.

Telecoms

• Energy4 receive a retail introduction fee directly from Our telecoms Partners for the introduction of a Customer to their telecoms services. The fee is paid per telecoms Contract and the amount may vary dependant on the package taken.
• Energy4 can be paid via payment of invoice for the prevision of prices and supplier option if You the client are is only interested in acquiring market prices. These charges will be at Energy4 discretion.

Other

• For Customers and Consumers who are interested in other services, Energy4 transfer them (in line with Our Privacy Policy) to the relevant Partner, for the Partner to provide a comparison for the specific product/service (“Referral Services”), Energy4 are paid by Our Partner.

7.   Your Obligations Terms & Conditions

• In addition to any obligations and responsibilities noted above, you must:
  
  • Ensure all Details for the Contract are accurate, complete, and current;
  • Ensure you understand the terms and conditions of the Contract before proceeding, as the terms and conditions of each Product vary by Supplier, even if the Product relates to the provision of the same type of Business Utilities;
  • Take responsibility to ensure decisions you make are suitable and in the best interest of you and/or your business – by ensuring the Contract, Product and Supplier chosen meets the needs of your business;
  • Return all of Our attempted contact without delay and notify Us (without delay) if there are any issues relating to the Contract or Our Services, or if any information Energy4 hold about you is incorrect;
  • Without delay, sign and return the Letter of Authority;
  • Notify Us without delay if you have not received correspondence relating to your Contract from Us or your Supplier/s within a reasonable timeframe;
  • Ensure Termination has been provided to your Current Supplier, in line with your current contract requirements;
  • Provide all reasonable cooperation to Us in the provision of Our Services and the Supplier in relation to the Contract;
  • Must also comply with the terms of the Contract;
  • Keep confidential all details provided by Us in relation to Our Services – if these details are shared to another person, Energy4 will assume the other person has been provided with the relevant authority to act on your behalf;
  • You must use Our Service in good faith, by ensuring you have relevant authority to make decisions on behalf of the business you are purporting to represent. You must agree to Contracts in good faith, and should not by act or omission mislead Us;
  • Use best endeavours to mitigate actual or potential losses; Energy4 will not be liable for resulting losses or consequences; and,
  • Treat Our staff with respect.
  • Attempts at fraud, mis-representation, slander, blackmail, and demands for payment to guarantee contract agreements will be automatically sent to the Police Service and Legal Authorities.
• If you have not fulfilled your obligations in line with Our Terms, Energy4 reserve the right to make a claim against you for any losses suffered by Us.

8.   Website Terms & Conditions

• The use of Our Websites is subject to the following terms and conditions of use:
  
  • The content of the pages of Our Websites are for general information and use only. It is subject to change without notice. Our Websites uses cookies for essential, analytical, and marketing purposes. Further information on Our Cookies, please refer to Our Cookie Policy;
  • Neither Energy4 nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on Our Websites for any particular purpose. The User acknowledges that such information and materials may contain inaccuracies or errors and Energy4 expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law;
  • The User acknowledges that the use of any information or materials on Our Websites are entirely at the User’s own risk, for which Energy4 shall not be liable. It shall be the User’s own responsibility to ensure that any products, services, or information available through Our Websites meet their specific requirements;
  • Our websites contain material which is owned by or licensed to Us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with these Terms;
  • From time to time, Our Websites may also include links to other websites. These links are provided for the User’s convenience to provide further information. Energy4 do not endorse these website(s) and Energy4 have no responsibility for the content of the linked website(s); and,
  • Unauthorised use of Our Websites may give rise to a claim for damages and/or be a criminal offence. Users of Our Websites acknowledge any dispute arising out of such use of Our Websites is subject to the laws of England only.

9.   Intellectual Property Terms & Conditions

• • You accept that all Intellectual Property Rights relating to Our Services, Our Websites (including any content, and the look/feel of Our Websites), any information and/or materials provided to you, shall remain owned by Us. Any use or attempted use of any the above is an infringement of Our Intellectual Property Rights, which may result in you being liable under civil and criminal law.

10.    Limited Liability Terms & Conditions

• • Energy4 will exercise reasonable care and skill in the provision of Our Services and Our Websites. However, the provision of Our Services is often dependent upon third parties (for example, but not limited to, Suppliers, Current Suppliers, and industry database providers). Energy4 are not able to guarantee or accept any responsibility for any failure or delay caused by such third parties or for any inaccurate, incomplete, or unreliable information provided to the Customer by such parties via Us. As such, Energy4 do not warrant, and Energy4 exclude all liability in respect of, the accuracy, completeness, fitness for purposes or legality of any information accessed because of your use of Our Services, Our Websites or otherwise communicated by Us to you.
  • Our Services are provided without representation or warranty of any kind, and to the fullest extent permissible, pursuant to applicable law Energy4 disclaim all other conditions, representations, statements, and warranties, either express or implied (whether by common law, custom, statute or otherwise).
  • In no event shall Fourthcourt Ltd T/A Energy4, its affiliates, licensors or suppliers be liable to you or to any third party for any special, indirect, incidental, consequential, punitive or exemplary damages (including without limitation, lost profits or lost data), arising out of or in connection with information provided by Fourthcourt Ltd T/A Energy4, whether based on warranty, contract, tort or any other legal theory, and whether or not Fourthcourt Ltd T/A Energy4 is advised of the possibility of such damages, and even if any stated remedy fails of its essential purpose. Fourthcourt Ltd T/A Energy4 accepts no liaiblity of any kind in perpetuity and throughout the universe. By contacting and signing any contract or buying services with Fourthcourt Ltd T/A Energy4, You as the busienss owner are liable, not Fourthcourt Ltd T/A Energy4.
  • Furthermore notwithstanding anything to the contrary contained in this agreement or an order form, in no event will Fourthcourt Ltd T/A Energy4 or its affiliates be liable for damages, special, incidental, consequential, exemplary or punitive damages, whether in tort, contract, or otherwise; or any damages arising out of or in connection with any malfunctions, regulatory non-compliance, delays, loss of data, lost profits, lost savings, interruption of service, loss of business or anticipatory profits, even if crafter or its affiliates have been advised of the possibility of such damages. liability for these damages will be limited and excluded even if any exclusive remedy provided for in this agreement fails of its essential purpose. By communicating with Fourthcourt Ltd T/A Energy4 you understand the terms and conditions on the Energy4 website.
  • Subject to the foregoing, if by any mistake, act or omission of Us in the performance of Our Services or Our Websites, you suffer a direct financial loss as a direct result, Energy4 will work with you to remedy this, on the basis you must submit any claim within 3 months of identifying the issue and must follow Our complaints process (which is on Our Websites). Furthermore, Our total liability for all losses of whatever nature suffered by you because of such a complaint is strictly limited to the lesser of either the cost incurred by Our mistake, act or omission; or the Fee earned by Us from the Supplier in relation to the Contract your concern relates to. If you delay in contacting Us, Energy4 will not be liable for any resulting and following loss.
  • You acknowledge and agree that Energy4 shall not be liable for: (a) any indirect loss, claim or damage, or any punitive, special, incidental or consequential damages of any kind that are not directly associated with your claim; (b) any loss of profit or savings; (c) loss or corruption of data or information; (d) loss of contracts, business or opportunity; (e) damage to goodwill or reputation(s); in each case whether direct or indirect and in each case whether based in contract, tort (including without limitation negligence), strict liability, or otherwise, arising out of or in connection with these Terms, Our Services, Our Website and/or any use thereof, in each case even if Energy4 have been forewarned or is aware of the possibility of such loss or damage.
  • Energy4 do not exclude or limit Our liability (if any) in any way: a) for death or personal injury caused by Our negligence; b) for fraud or fraudulent misrepresentation; or c) for any matter from which it is unlawful to exclude, or attempt to exclude, Our liability.
  • Energy4 are unable to provide all information relating to the Products available from Our Suppliers. Suppliers determine the key information Energy4 provide to Customers. However, this may not necessarily cover all information which is important to that individual Customer. If in doubt as to the suitability of a product, the Customer should look to obtain the necessary information prior to agreeing the Contract.
  • Energy4 are not liable if the Customer or Consumer is able to obtain cheaper Products anywhere else on the market. Energy4 are unable to guarantee exclusivity of Products, unless otherwise stated. Customers and Consumers are free to obtain comparisons elsewhere on the market to assess the competitiveness of the Products available via Us. Energy4 reserve the right to charge clients for any and/or all comparison research at Energy4 discretion.

11.  Force Majeure Terms & Conditions

• Energy4 shall have no liability to you if Energy4 are prevented from or delayed in performing any of Our obligations in relation to the provision of any of Our Services and/or Our Websites, or from carrying on Our business, in an event or sequence of events beyond Our reasonable control. This includes acts, events, omissions, or accidents beyond Our reasonable control. Including (without limitation) strikes, lockouts, or other industrial disputes (whether involving the workforce of Us or any other party), failure of a utility service or transport network, act of God, fire, flood, storm, any other natural disaster, war, riot, civil unrest, malicious damage, interruption or failure of supplies of power, fuel, water, transport, equipment or telecommunications service, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, or default of suppliers or subcontractors. Energy4 shall be entitled to a reasonable extension of the time for performing such obligations in the event of any such occurrence.

12. Definitions Terms & Conditions

The below definitions apply to these Terms:

“Accepted” means acceptance of a Customer by a Supplier to receive a Business Utility from the Supplier pursuant to a Contract;

“Amendment” means changes required to a Contract to allow the Contract to meet the relevant Checks;

“Business Utility” refers to business supply/service for energy and/or water and/or telecoms;

“Checks” means the information on the Contract verified (where possible and within reason) by Us prior to the Contract being Processed by Us, they are determined by Us or the relevant Supplier;

“Comparison Service” means the impartial delivery of key information (as determined by the Supplier) by Us to the Customer, relating to the Supplier Product;

“Consumer” means UK residents over the age of 18 that are not business customers, i.e., domestic;

“Contract” refers to the individual agreements for each meter, supply point identification number or phone number between the Customer and the Supplier, agreed via Us, for Business Utilities (with the exception of telecoms ‘combo’ deals, which constitute one contract. You the client must signature and complete the contract either by printing signature and returning a digital copy, or a digital time-stamp document. BY signing the Contract You the business owner are liable, not Fourthcourt Ltd T/A Energy4 ;

“Credit Criteria” means the financial criteria set by the Supplier, which a Customer must meet to be accepted by them for the Customer’s chosen Product;

“Current Supplier” refers to the Supplier who the Customer currently is being serviced by for their Business Utilities;

“Customer” means any non-domestic commercial customer over the age of 18 who has expressed an interest in or uses Our Services and to whom Energy4 agree to provide Our Services. It refers to the business itself and those who act on its behalf in relation to negotiating and communicating about Business Utilities;

“Details” refers to any and all relevant information provided by Customers to allow us to carry out Our Services and contact Customers. Examples can include (but is not limited to) contact details, business details, usages, relevant supply reference, business type, credit history etc;

“Estimated Annual Energy Consumption” refers to the amount of energy the Customer is expected to use during their Contract. It is taken from industry sources where available or provided by the Customer. In limited scenarios, an average might be used in the absence of a confirmed usage.

“Fee” refers to how Energy4 get paid for Our Services. The Fee can vary based on Product and the type of Business Utilities Contract the Customer has agreed;

“Intellectual Property Rights” means any and all intellectual property rights, including (but not limited to) all information, data, patents, design rights, software, trademarks, trade names, logos and domains, trade secrets, know-how, confidential information, right to sue for passing off, copyright material and all equivalent material and, in each case:

• whether registered or not;
• including any applications to protect or register such rights;
• including all renewals and extensions of such rights or applications;
• whether vested, contingent or future;
• to which Energy4 are or may be entitled, and
• in whichever part of the world existing;

“Letter of Authority” refers to written authority which provides Us with authority to carry out certain activities on behalf of the Customer in relation to Our Services. For example, liaising with your Current Supplier or issuing Termination. The Letter of Authority will never provide Us with the authority to agree contracts on your behalf. The Letter of Authority will last for the length of the Contract or from 12 months from the date if stated within or signature if this date is specified in the authority;

“Energy4” is the trading name of Fourthcourt Ltd

“Live” means a Contract where the utility supply or service agreed has started;

“Partner” means Our selected panel of third-party partners who provide comparison services for other products, which Customers or Consumers have expressed an interest in;

“Privacy Policy” refers to the policy on Our Website, which explains how Energy4 use personal data;

“Processed” means the act of sending the Contract to the relevant Supplier, for them to conduct their final checks prior to the Contract being Accepted by the Supplier;

“Product” means offerings available from a Supplier via Us for Business Utilities, where it is reasonably evident the Customer might or is likely to meet the relevant Supplier Criteria;

“Quotations” refers to providing key information (including prices and determined by Suppliers) to a Customer about Products during Our Comparison Services. The Quotations provided are based upon the Details given to Us by the Customer. The availability and validity of Quotations varies by Supplier;

“Services” means Our Comparison Service, Switching Service and Referral Service;

“Switching Service” means providing a Comparison on prices and/or products Energy4 have been provided with by Our Suppliers in relation to Business Utilities which is based on the information provided by the Customer/Consumer;

“Supplier” refers to service providers and or suppliers of Business Utilities that Energy4 work with to provide Our Services;

“Supplier Criteria” refers to criteria, including Credit Criteria, which the Supplier has in place and checks a Customer meets before the Contract becomes accepted by the Supplier;

“Supplier Welcome Pack” means the written communication that can be sent by the Supplier confirming the details of the Contract, once the Supplier has accepted it;

“Termination” is the notice sent to the Current Supplier of the Customer’s intent to cancel their current contract at the end of the fixed term period and is required by some suppliers for certain Business Utilities. The rules around Termination vary by Business Utility and Current Supplier;

“Track My Switch” refers to the electronic tracker that monitors the progress of your Contract going Live with your energy Supplier;

“User” refers to anyone who uses or browses Our Website. This can include Customers and Consumers;

“We”, “Us”, “Our” means Fourthcourt Ltd T/A Energy4 incorporated in England and Wales (Our registered No. 08360090)

“Website” refers to any website operated by Us;

“you”, ”your”, “yourself” refers to all Customers, Consumers and Users.