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Businesses produce news for several reasons:

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Crisis Management: During times of crisis, businesses can use news to communicate their side of the story, manage public relations, and mitigate any negative impacts.

Investor Relations: Keeping investors informed with regular news updates can help maintain investor confidence and attract new investments.

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NEWS

‘I fought for months to get my £4,500 energy bill cancelled’ – BBC News

14 February 2025

Melissa Penn had moved out of her house in Rugby two years earlier, so she was surprised when she was sent a bill for £4,500 for energy used at her old address, plunging her into a stressful appeals process to resolve the problem.

She does not think the bill is accurate, but even if it were, rules , external around “back-billing” mean people like Melissa cannot be asked to pay a new bill, if the energy was used more than 12 months ago.

Energy UK, which represents suppliers, says back-billing account for “a relatively small proportion” of complaints.

But many customers are still experiencing what has been described as “outrageous” behaviour by the energy companies.

After Melissa’s initial bill for £4,500 in September 2024, she says she received letters trying to charge her varying amounts, all for a property she had moved out of in 2022.

“They were threatening to take my direct debit up to excessive amounts [to pay the bill] which I didn’t have funds to pay for at the time,” she told the BBC.

She felt “numerous barriers” where put in her way to prevent her from taking up the matter, rather than simply paying.

She refused to give up and finally, after four months, the bill was cancelled.

“The whole process was extremely long and extremely stressful,” she says.

Melissa is one of hundreds of people who contacted the BBC about the problem of back-billing – or being charged for energy more than a year on from its consumption.

They got in touch with BBC Radio 4’s Money Box after it revealed 3,308 people had complained to the energy ombudsman about back-billing in the 12 months to September 2024.

Energy4 Remains A Comparison Website

Publication of the Revised Ofgem Confidence Code 2017 identified that Ofgem set out decision to partially implement the removal of the WoM Requirement, and to consult on consequential Confidence Code wording.

The result of this was that Ofgem no longer requires domestic and Non-Domestic Third Party Intermediaries (TPI) to provide Whole-of-Market prices to domestic and business customers. Please note that Ofgem Third Party Intermediaries (TPI) Programme, only originally covered covers Domestic customers. The Non-Domestic TPI Working Group is no longer active. Made with representatives from TPIs, suppliers, consumer groups and other stakeholders.

Therefore Price Comparison Websites and Businesses are no longer legally required by Ofgem to provide Whole-of-Market and follow any Confidence Code.

Energy4 remains a comparison website. Committed to unbiased utility price discussions with all Clients depending on Credit Score and LOA.

Compare energy involves the following;

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Complete Letter Of Authority (LOA)

Energy4 will provide a Letter Of Authority (LOA) for the business owner to complete, and return. Please complete and return to Energy4.

As mandated by Ofgem, due to the commercial, energy consumption, financial, and business implications involved, aN LOA is required.

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Switch utility contracts or renewing contracts requires the contract-end-date. Located on your business utility bill, your signed agreement, or from your utility provider when switch energy Supplier

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Termination notice period

Switch utility contracts or renewing contracts is possible with an application made before the Termination notice period. Changing energy supplier or renewed contracts when the termination notice period has been missed will result in a site being moved onto out-of-contract rates for the period specified below. Switch business sites to another energy supplier, or renewed.

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HAVEN – 120 DAYS
TOTAL – 90 DAYS
CNG – 90 DAYS
SCOTTISH POWER – 30 DAYS
NPOWER – 60 DAYS
CORONA ENERGY – 60 DAYS
CROWN – 30 DAYS
SSE – 30 DAYS
EDF – 30 DAYS
DONG ENERGY – 30 DAYS
BG – 90 DAYS
EON – 90 DAYS
HUDSON – NO TERMINATION NEEDED
OPUS – 90 DAYS
DUAL ENERGY – 28 DAYS
YGP – 90 DAYS

Energy quote from Energy4

Energy4 will provide a utility quote from the entire market, showing the best-priced utility down to the most expensive available.

Energy quote from Energy4 compares Suppliers, tariffs, from the lowest priced, customer satisfaction scores, to green energy tariffs, fixed deals, and exit fee requirements.

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Switch energy supplier or renew present supplier

Once the business owner has decided to switch the present Supplier or renew energy supplier, business credit reviewed as each Supplier has requirements. The contract confirmed with payment details provided. Paying by Direct Debit can usually save money.

Energy4 will then forward to the business owner a copy of the energy contract to be completed. Energy contract completed, and a copy returned to Energy4.

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Energy contract submitted

Completed energy contract is submitted to the selected utility provider.
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Prices locked in, and contract processed.

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Previous energy supplier can reject the transfer

Previous energy supplier can reject the transfer by;

– Objection to the Letter of Authority

– Business owner is already in a contract and is not free to leave when the new energy Supplier is applying to take the supply

– Business owner has debts or unpaid bills on their account before the new energy Supplier applies to take the supply

– The new energy supplier is applying for the incorrect transfer date

– Business owner is applying for a Change-of-tenancy (COT), and the new energy Supplier is attempting to take the supply before the COT is logged.

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New energy supplier can reject the contract

New energy supplier can reject the contract by;

– Objection to the Letter of Authority
– Business owner is already in a contract and is not free to leave when the incoming Supplier is applying to take the supply
– Business owner has debts or unpaid bills on their account before the new energy Supplier applies to take the supply
– The new energy Supplier is applying for the incorrect transfer date
– Business owner is applying for a Change-of-tenancy (COT), and the new energy Supplier is attempting to take the supply before the COT is logged

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